It was so far the worst experience we had, ever since we had been dining in at this place. Our wait for the table was longer than the time consuming our food.

The place was full when we arrived and so the hostess listed our name for the wait list and advised us that it would be about 10 minutes wait, and we need to wait outside of the store then they will just call us. After about 5 minutes of waiting, there were customers leaving and so I was expecting for us to be seated but apparently 30 minutes had passed but nobody went out to call us. My husband went in to check how much longer would be the wait and sadly the hostess “FORGOT” that we were outside. She even asked the other hostess if it was her who assisted us. My husbanded pointed our name on her waitlist. We arrived at exactly 9:05PM and was seated at 9:35PM. Since I am a server, I know what are the good hours to arrive to dine-in, 30 minutes prior closing is not a comfortable window to dine-in because of the fact the all the staff needs to start the closing procedure and the kitchen would for sure close soon.

When we were finally seated, it took 5 minutes before our server showed-up. When she took the order, she had it written down on her notepad. We had our appetizer and “WARM” ramen which was disappointing. And unfortunately there was again a “FORGOTTEN” item which was supposed to be served first, the lemonade. The server told us that she was about to make it then she got distracted. Again, since they were about to close she was preoccupied with all their closing tasks to do, and again I am a server, I know that you have some things to do but please prioritize your tables, especially the customers who did not have a good experience with your hostess, like what we initially had experience. The moment she brought the forgotten lemonade, we told her that we would want to order extra noodles but apparently she told us that the kitchen was already closed. It was 2 minutes after 10PM. If I was on her shoes, since I already had committed a mistake I will ask the kitchen to make the noodles. I had seen how they prepare their noodles which I don’t think would be affecting their closing procedure that much. Considering the time we were seated she should have at least advised us that the kitchen will be closing soon and told us to order all the food that we need.

While waiting for our “WARM” food forever, I had observed that your online orders are your priority. Again, i am in the same industry so I know the sound of the beeping tablets for your online delivery service partners. Every time I hear the beeping sound, there are food ready in 10-15 minutes to be packed. Our food took about 25-30 minutes to be served.

It was really a bad experience. We actually would always have a not so good experience at this location. The Murray location is always excellent.

You started our experience tonight bad and ended it worst.