Best Buy Outlet — Local services in San Antonio

TLDR: Buyer beware what you pickup from this outlet. The grade assigned is likely to be incorrect. We should have inspected and gotten more off…Stick to open box items at your local Best Buy.

Our Saga: We have purchased open box televisions, sound bars…etc. over the years from many locations, but this was our first time at an outlet store. We purchased an ‘excellent like new’ television online and received an email that our television was ‘ready for pickup’. SOOOOO, we borrowed a vehicle and made a 90 minute trek to pickup our purchase!

The team was very friendly but couldn’t locate the TV when we arrived so we started browsing while they continued their search. We found our TV on still on the display wall and let the team know. One of the employees said this was intentional so that we could inspect the TV before leaving (nice attempt, but then why were you looking for it?).

We got home and mounted the TV, which had scrapes and dents in the frame and scratches on the screen itself, but not enough to warrant another round trip to the outlet.

We turn the TV on to discover Best Buy had not reset the TV to factory settings and when we tried, there was a PIN number set that was not one of the defaults (clearly established by whoever returned the TV).Fortunately the call to Samsung for assistance was relatively simple. The TV overall functions and performs somewhat as expected, still not enough issues to warrant returning the thing.

The most irritating issue of all is the state of the remote control (see photos). The amount of scratches on the thing had to have been done intentionally. The deep gouges prevent the remote control from working properly and will have to be replaced. Wish they had offered for us to inspect and test the remote while it was ‘ready for pickup after inspection’.

Follow-Up: Best Buy corporate wasn’t able to provide a new remote, but they did refund some money based...

You can’t reach anyone by phone. It’s disconnected as soon as the automations “transfer” you.

We bought a stove, and signed up for Best Buy complete care so that it would cover our product as this is an outlet, like who knows what’s going to happen with it plus delivery is free if you do that. Well Delivery for the appliance was over a month out which baffles me, hire more people so that this isn’t the case but we have a truck so we decided to just take it in our own. 2 months later, our stove top stops turning on. Turns out, some screws on the oven were not tightened correctly(something that was not our fault) and it sparked breaking the stove and per the technician could have caused a house fire with how large it sparked. So I’m like okay well we have total Best Buy protection right? This should cover us right? Well because we did not use their installation person, which again was over a month out for delivery, this could potentially void that warranty. Was this explained to us when delivery options were given? No. They said we can deliver it or you can take it now. So with will be about 3-4 weeks from when this happened to possibly not have any coverage on our stove (which we paid for this Best Buy protection plan).

So if the manager of this store reads this, please explain this fact to your staff as this is pretty important to share. I would not have delivered my own stove and paid for a warranty had I known that it would potentially be voided out. So now I have to be a jerk and talk to a ton of people to try and get this issue fixed so I can cook dinner for...

Went in with intentions of purchasing a refrigerator. After looking around for about 20 minutes I found one that met our needs . All the refrigerators have the description and a price . The price displayed was 708.99 . We asked for assistance from a sale associate to finalize the purchase . By the way Mike the sales associate was very nice . When he took us to register we noticed a puzzling look on his face when he scanned the tag . He immediately went back to the fridge to verify the price being displayed. As he walked back towards the counter he went and spoke with the manager. He came back to the register and informed us that the price was 1399.00 . Double the advertised price. I asked to speak to the manager . The manger informed me that the price was a computer error and was unable to provide any adjustments. I advised him that was misleading and he should honor the price as it doubled. He then said I cannot and ended by saying have a good day . He didn’t even try to say let’s go look at other refrigerators to see if we can find one that would work. I felt a lack of customer service and decided to leave, feeling disappointed as we have made purchases there before several times. . I understand the possibility of an error but not showing much interest by the manager to try in some sort of way to make sure we have a good experience was a big disappointment. The manager was young and probably lacked experience on handling situations as this . But the feeling I had as a customer left me wondering if this is a...