Bobcat of San Antonio — Local services in San Antonio

Do not expect a fair experience from the billing department at this location. I have spent thousands with them, and will not call on them again. Be very careful when you purchase warranties, and when considering adding a new or used Bobcat to your fleet. You will NOT get your machine back without some made up fees they need to make up the difference in what Bobcat will not pay them for warranty work. There should be a book, like other mechanic shops have, that has a standard hourly estimate to repair, not made up numbers. Not to mention shop supplies, and the onter "misc" charges they will add. I had a fuel problem with a machine not starting, and it's under warranty. They charged me personally for 8 hours diagnostic fee! How is this possible? It was only 2 hours to replace the injectors. So I pay for 8 hours. Bobcat pays for 2. Imagine an engine rebuild? 160-200 hours? Maybe get more proficient techs? I can't afford to buy bobcats anymore, and its a shame, cause they have a good product. Since san antonio Bobcat will say they are sorry for my experience, I will help them out ahead of time. Help the customer resolve the issues before it gets posted online, and we can continue to do business. Most customers want to be treated fairly, we aren't looking to complain just to complain. Get premium associates since you are charging...

This was the first time I have attempted to use this location for parts. I called in advance and spoke with Don to check is parts were available. After he confirmed the parts were available I drove 35 miles to pick them up only to arrive and find out the parts were not in stock! Of course Don was on lunch break and no where to be found. The desk clerk that helped me offered to forego "freight" charges on the parts since they weren't there. Overall disappointing experience wasted my time and money on travel not including extended downtime...

Bunch of rude employees. My company placed order for planer/miller teeth for our bobcat went to pickup and older gentleman that helped me asked the heavier set Hispanic man with glasses if he pulled the parts and he responded with a smart allec tone "they weren't supposed to be picked up until tomorrow." which was news to me. Same experience as last time. And half of them...