Carolina Luxe - Nails & Spa — Local services in San Antonio

I took my fiancée here, as newcomers to town. We recently moved to be restationed because our family is in the airforce. Upon entering the establishment we were open to the experience and high rating displayed on google. I believe we sat down with a Caucasian woman possibly named Frankie. I cannot begin to explain the displeasure we both experienced. This worker did not know how to, nor did she use any drills when we ordered SNS nails. The entire process for just (ONE) hand took the worker an hour and a half.

Now here is why I am rating one star, as I usually don’t do so often as it is a very serious rating. During this hour and a half she injured three of my fiancées fingers with non electric tools which are easy to use (I can do the first steps for my fiancée from our home bathroom, and I have no cosmetology training). After this she incorrectly performed the SNS dipping process and had to be stopped by her manager twice during the process and was publicly chastised in front of us. She could not clip the nails, file the nails, apply the coats, or focus on one thing correctly. After she had cut my fiancées finger cuticles she attempted to claim that her soft skin was to blame. Can you even imagine being blamed for your hair, skin, or nails at a beautician?

Now excuses aside, she would mumble under her breath claiming her manager was wrong and that she knew best. She also had to leave to her car to get a “toolbox” to attempt to finish the first hand. So after blaming us, her manager, and taking now two hours almost, she applied caustic liquids to the fingers burning my fiancée and causing her discomfort. We stopped her midway completing the hand as she had exceeded our budgeted two hours and made me miss an important appointment I had. Now this is not our first time getting SNS, in fact it’s most likely the 50th or 100th time since the process went mainstream. So I assure I am not exaggerating when I say she is The Absolute Worst worker I have met in a nails salon. I had to ask the manager to have her stop hurting my fiancée so we could leave.

We then drove 45 minutes to a wonderful location named Miracle Nails where they had to FIX her entire right hand. The whole process there (done correctly and carefully) took 50 minutes for both hands and drying. I highly recommend you NEVER get nails done by this woman as you will hurt someone you care about...

I personally have been getting my nails done here for about a year. I drive 30 miles round-trip, because it's outstanding customer service. I've read a few of the reviews on here. And I can tell you that over the year of, getting my nails done I have had to wait even when I had an appointment. But each time the end result was the same outstanding customer service. And never disappointed in the product at the end. I don't drive that 30 miles round-trip for nothing I walk in that door and I'm greeted something you rarely see these days. Yeah sure the ladies in the shop are busy some days and overwhelmed. But they're human we all have bad days some days. But I'd also like to point out to the people who were impatient even when they had an appointment and then left a negative review on here. That if you were the lady in the chair getting your nails done rather than the lady waiting for the appointment that she scheduled. Would you still ask the technician to rush through the job? I think not!!! Because at the end of the day we all want beautiful nails when I walk out of a place like this. And to one of the other ladies that was late for her appointment. It's a domino effect for those of us that are on time for our appointment. The way to resolve these issues that I saw with a negative reviews. Are to be courteous to your nail technician and book in advance and show up at least 10 minutes before your appointment. And be prepared to wait because quality doesn't come in a in a fast form. So rather than blame the owner and a nail technicians at this place. Blame that previous customers who ran late. Because at the end of the day they did their job they accommodated everybody that's why they were behind. Once again ladies always outstanding...

I can’t believe the experience i had considering the reviews. I went in on a saturday afternoon and there were only two girls there, one with her (very loud) son. I did not feel greeted warmly at all, the nail tech working on the only other customer was the one who asked what i wanted. I got a gel shellac manicure, and from their website description was hoping for maybe ANY type of softening or oils or nice treatment for my hands but she went straight to trimming (WAY too short...even is not as short as possible..)it felt like she was very much rushing and i’ve never treated myself to nails like i did that day so it was very disappointing. It was very much not worth the $42 I spent (because of course i still tipped bc i did get the nails i wanted...) But that was until NOT EVEN TWO DAYS later one of my nails’ polish is ALREADY. CHIPPING. if i wanted nails that chipped two days later i would’ve done them myself. i just really can’t believe how dissatisfied i am by this. I had really such high hopes and positivity until i WOKE UP with a chip in the polish. i hate that i’m gonna have to go somewhere else and get them redone so soon :// I do not recommend going here. I can’t believe how many positive...