GameStop — Local services in San Antonio

Came in because my date was looking for a funko pop that sadly was not available at any location but the gentleman who was working that day was amazing. From the get go he welcomed us in with bright and positive energy. This is already a good sign! He over heard I was a nurse in a ER and had pediatric patients and he was so sweet to give me a legend of Zelda window cling which I was happily able to give a 6 year old boy on the same shift. I’m crying as I write this because it’s people like that gentleman who pay so much attention to their shop that go unrecognized. He was able to make a boy in a hospital happy with a Legend of Zelda Window cling. He was fun to be around and even if I live 5 minutes from a GameStop in my location. I think this one is where I will be at more...

Customer service was on point on this visit. Random pop in to check for a used game to replace a previous dog snack. Store associate named Summer greeted us immediately entering the store, asked if we were searching for anything specific and let us shop. Periodically checking in on me during my time in the store answering questions as needed. I didn’t receive the only attention as he continued to make time for every patron in the store. I was able to order the item I was seeking and pay in store to have it shipped to my residence, the only reason for a 4 star instead of 5. But as far as Summer’s job performance, more than 5 stars. This is how a company needs to be represented by its staff, potential for future training opportunities for Summer to show others how to...

I believe Daniel was the name of the staff member that helped me and my son. Very friendly and really went above and beyond to get us taken care of. The other associate there was really not a good team player, the way he spoke to Daniel in front of customer and the tone he took with me as a paying customer is 100% unprofessional. His tone did change one the manager was on the phone. If my 9 yr old can notice it then other customer notice it. Something to be looked at if I was a...