Williams-Sonoma — Local services in San Antonio

I recently visited a Williams Sonoma that specializes in premium-quality goods for the kitchen and table, and I must say, I was thoroughly impressed with their selection and quality of products.

From the moment I walked into the store, I was greeted by a warm and welcoming atmosphere. The store was well-lit and beautifully laid out, making it easy to browse the vast selection of products.

What impressed me the most about this store was the quality of their products. They carried a wide range of items, including high-end cookware, beautiful tableware, and exquisite glassware. Each item was made from the finest materials and was expertly crafted to ensure longevity and durability.

The staff at the store were also incredibly knowledgeable and helpful, especially Harry -The General Manager. He was able to provide me with valuable insights and advice on the products, making it easy to choose the right items for my needs.

Overall, I highly recommend this store to anyone looking for premium-quality goods for their kitchen and table. The products are of the highest quality, and the staff are friendly and knowledgeable, making for an exceptional shopping experience.

Greg...

I am not sure what the issue is with this store and their customer service but my experiences have not been the best all the time. I recently went to the store to return an item I purchased on line. The first thing the lady that assisting me said was “ this is a Pottery Barn item”. I said no I purchased it from William & Sonoma, I also returned it in the same bag it came in with the WS address on the label. Once we got that settled that it was indeed a W&S purchase the item was pulled up. The following comment was this is not the item stated, it says a square pillow (pillow insert). Then she realized it was folded, if she took the time to look instead of presuming it was a wrong item she would have known that. My comment to her was “why would I return a different item from what I purchased”. I like WS and I purchase quite a few items on line. Since this is the only store in San Antonio, I normally wait to visit the store in the Dallas area much more friendly. I don’t have any plans on revisiting this store as I don’t care for the customer service. I’ll still shop at WS,...

Worst customer service! I was waiting for over 10 min to see an expresso machine and was ignored, so I test a machine I was interested in (which I have 3 at home of similar kind) and a female employee then comes to yell at me at the top of her lungs disrespectfully and retreats while I was holding my baby in my arms with my kids watching at a distance. There was no need for this level of disrespect. She also told me I was not going to buy anything when I was interested in a machine. Then walked away and did not offer to show me any products. It is unprofessional, disgraceful, and a disservice to behave like that. *She should be fired or should work somewhere else without dealing with customers. She's making them loose business.

I had to talk to my kids who were shocked to let them know that the lady yelling at me was upset over not helping to begin with and no matter the person you do not disrespect others.

This store really ruined our special occasion. Not returning, unless I get a managers apology in writing with an area supervisors'...