T.J. Maxx — Local services in San Antonio

I've been to other TJ Maxx stores and the service was not one I expected. I happen to find two pairs of pants by clearance area. I asked two associates on the floor if they could do a price check for them. One said she was on break and for me to ask up front. The other was not willing to check either. I go up front and the nice gentleman asked the ladies up front standing behind him that I needed a price check. One pair was given a price of $24.99 and I brought it up to their attention that they were stained. The lady named Deondra who happened to be the manager said they don't do discounts for stains. She said if purchased for me to take home to wash and if stains don't come off to bring them back for a refund. The other TJ Maxx stores have never given this kind of service or suggestions. Marshall's (who is affiliated with them) does not do that kind of service either or even suggest to try washing out stains. Thank you, to the young gentleman who was my cashier for trying to be helpful. The manager was trying to get after him in front of me which I found very...

This store offers the same amazing styles and prices you expect from the company but it has gone so far downhill that I come here less and less. Every department, espescially the children's department, is a mess. There is very little customer service available and if you make the mistake of asking for help you get a cold response that passes you off to someone else that never shows up. I work retail. I work for a competitive company for another company that would NEVER allow its associates to behave or the store to appear as this one does. I know every company is moving more towards online than instore business but this was unbelievable. I will never shop at this stores location again simply because 2 associates couldnt take ONE MINUTE to show me where the toddler girls clothes were or answer about if they sold toddler underwear. If you want to truly experience tjmaxx make the trip to 281 and 1604. You won't regret...

I love TJ Max but I do feel management structure is poor. I went in to simply get something I saw a couple days ago during my visit and I was witness to a manager speaking poorly and very unprofessional to an employee who was handling carts. I under the seriousness of the situation during these times but I don't feel she did anything wrong and was already doing a great job. He was so rude to her in front of customers and explained to her like a child how he wanted it to be done. I'm sure it embarrassing for the employee. Then as I could not find an item I reached out to an employee who was stocking and she sighed very heavily and directed me to where the item should have been but was not. I was so bothered and honestly didn't blame her as I'm sure the lack of leadership really reflects on the employees expectation to do a great job. I love it there just feel bad for...