Visionworks Rolling Oaks Mall — Local services in San Antonio

The lab here is absolutely atrocious. I ordered 2 pairs of glasses, 1 with light gray tint and plastic lenses (my back ups) and 1 with no tint and poly-carbonate lenses. The first time around i wasn't sure about the ray bans because they were giving me a fish bowl feel so i re-chose. On the other pair, the tint was also very dark so i had those redone. 2nd time around, tint is still way too dark and not fitting my face and my newer ray bans lenses seemed really thick but i didn't cause a fuss. 3rd time a round the tint is choppy and they still felt way to big but i took them because i was tired of dealing with this store. Yesterday night i go to Vision Works in North Star mall and find out they switched the lenses so i had poly in the ones with the tint but not my Ray Bands, and that the glasses i had been complaining were too big were indeed too big for my face and had been tinted with blue not gray. Greg at North Star helped me pick out a new pair, put polycarbonate in both of my glasses for me at no extra fee and got the tint right the first time. Rolling oaks mall needs to really get there customer service and lab techs at the level of the...

Brianna, Lisa, and Laura are awesome. I interacted with all of them during my recent purchases. I bought two pairs of progressive lens glasses and a pair of sunglasses. I like that the staff will be honest and tell you if you look good in the pair you selected and then assist you with other frames if necessary. That store is my go-to-store for glasses.

My only criticism is that Vision Works operates that store 6-days a week with only three staff members. For customer service I would highly recommend that one additional person be added to answer the phones and check in customers. It is somewhat frustrating as a customer to wait for my associate to get up multiple times to answer phones and check customers in when I am being assisted. Not good customer service. (That took away one-star from my rating) However the three associates are awesome (5-star) even with their unfortunate staffing constraints and they make it a...

I was helped by two staff one of which was extremely friendly and helpful, the other was courteous. I purchased 2 pairs of glasses and spent over $450. When I called back a month later to ask for my pupillary distance (PD) so I could order a cheap pair of readers to keep in the car they refused to give me that measurement and stated it was their policy to not give that out. I reminded the lady on the phone I had spent a good deal of money and it is a measurement of my body that I paid them to take to create something for me. She stuck to the policy and wished me well for the day. Although their staff are friendly, their policy is unreasonable and I'll go to Costco next time, and get similar service and a better price. I bought there out of convenience, but this policy isn't serving me well and they won't have a repeat customer as a result. Good luck with...