DXL Big + Tall — Local services in San Bruno

I was greeted by a friendly sales associate who immediately helped me get measured and try on a coat and pants. But then he took me to the dressing room, which hasn’t been vacuumed in weeks, and is covered with thick dust, pins, clothing clips, and even a couple dead bugs. When I was ready to try on other ideas he had for me, I couldn’t find him at first. This is crazy. One guy working with several customers trying on stuff and who is waiting on a long line at the register. Only other employee is moving stock around not even greeting customers who are CLEARLY wanting assistance!! I decided to sit and wait awhile, but the customers kept coming to the register. While seated I noticed that the entire store was in need of vacuuming. Despite the young man’s friendly demeanor and his willingness to help, I decided my time would be better spent in a store where customer service rates higher priority than...

Spent almost two days at 9+ different stores (I lost track😩) searching for 3X short sleeve button-down black shirts for a funeral. So fortunate to stumble across Brent and this location. Reviews did not lie, HE is AMAZING! He went above and beyond, going back and forth between phone and clothes line to find black, short sleeve shirts, FT’d me to see if the shirts worked, and even was willing to do what he could to make sure I got the shirts. Brent is truly a GODSEND. I was so exhausted and on the verge of giving up my search when I stumbled across this amazing soul. Thank you so much Brent! You deserve a raise and a bonus because this is the type of service that brings customers in droves. God...

I stopped by to search for what I learned to be the smallest size DXL sells, but I still enjoyed looking around the store for ideas for a tall friend of mine who has issues finding clothes. The customer service here is excellent! They're readily available to help you find what you need and answer any questions you might have. They even offer to order an item you need shipped online while you're in the store seeing items in person. While their prices are more expensive than what you'd pay at another store, they do have a small discounted section in the back of the store near the tailoring mirrors. I recommend this store and company to those looking for quality long and...