24 Hour Fitness — Local services in San Diego

24 Hour Fitness is a scam, and their response to the Covid-19 Pandemic shows their true colors as a company. I had paid over $1000 for a personal trainer. The contract stated that it was for 20 sessions. Due to the pandemic, the gym was shut down in March when I had completed only 12 sessions. Even during the time the gym was closed, I was charged for monthly membership. When the gyms were reopened in June, I had cancelled my membership because it would have been highly irresponsible to continue attending. Even after my membership was cancelled, they continued to charge me monthly, AND I was charged an ADDITIONAL $1500 for personal trainer fees even though I my membership was cancelled, I had never signed for any renewal contract of personal training sessions, and I was never even able to complete my first set of sessions. I had to file a dispute with my credit card company to get reimbursed for the months I didn't attend while the gym was closed and for the extra $1500 I was charged. However, I still never got reimbursed for the 8 personal training sessions that were never given to me. I had texted my personal trainer to ask about the sessions and never heard back from him. At the time I was able to log onto the 24 hour fitness website, which showed that I had completed 12/20 sessions. I then called the facility, and they stated that it was marked that I had completed all 20 sessions. I asked if they could provide a log as proof of my attendance, and I was told that they don't keep a log of their employees' work hours and thus wouldn't be able to confirm for me. That made no sense to me, because I don't understand how their employees are paid if their hours aren't logged. Each time I came for a session my trainer also had a calendar on the computer he had to log onto. The calendar had a schedule of which clients he had for the day, and he had to mark whether the client showed up or not. I later logged onto 24 hour fitness to try and grab documentation that I had only completed 12 sessions as evidence for my credit card dispute, and my personal training attendance log was no longer...

I walked in with a 3 day pass I got online. Followed directions and went to the counter. I didn’t see anyone, then once I approached the desk (everyone else were members so just scanned their pass, so I was the only person that needed help).

From under the desk an employee (younger male) popped up and just stood there. I had to explain I had a pass and he asked if I signed a liability waiver. I couldn’t recall so I stayed that I better fill one out again now. He handed me a clipboard with no further communication. I signed then stated that I wanted to check out the sauna only. The phone rang and he looked at me then the phone then said “it’s by the pool,” answered the phone. Since I had never been there I would have appreciated a little more guidance like walking me to where the area was or even just taking a little more care to give more accurate/thorough directions to the sauna.

Generally, I’m used to having a friendlier interaction with front desk staff (I used to go to Chuze). My first impression was negative and did not make for a great gym experience after. Is staff not trained in customer service?

This location is old - I noticed right away how the layout was odd and while it’s a big facility, I was only in the pool/sauna area. I genuinely would have felt more comfortable having a tour or even offered to ask questions about the layout of the gym to help me navigate if I wanted to use more equipment my next visit…

Lastly, the sauna itself was dirty. Floor was gross, and it’s way in the back past the whole pool area. I chatted with a man inside the sauna and he stated that only recently had the sauna been cranked up to a higher temp, that for a while it was barely noticeable and took a long time to heat up. He suggested that I try the newer gym off the 15 freeway a bit up the road.

This in addition to the dirty floor in the sauna were not great experiences at this location. I won’t be joining 24 hour fitness and after going to the sauna I actually became ill with a cold…

Don’t recommend this gym and if you do go, maybe try the location off the 15 freeway in...

I been coming here for past 20 years, after taking a break from gym for a year I came back to sign for membership which I was asked to pay taxes and first and last month plus initiation fee...3 months later today Feb 19, 2019 I co.e check in to gym I'm being told Meghan( front desk namager) i have annual fee past dues 6 days and I must pay today or cant not workout I try telling her I just paid their monthly due like I was told and I was never told about the $49.99 annual fee I need to tall to sales manager she refused that request, and start making fun of my accent kept making me repeat my self in front of other gym members, AND KEPT MISPRONOUNCING MY LAST NAME AFTER 3 TIMES I TOLD HER HOW ITS PRONOUNCED...I BEEN IN USA SINCE I WAS 9YRS OLD, SHE IS THE MOST RUDE, RACIST PERSON I EVER HAD TO ENCOUNTER....She demanded either i pay right now or can not access the club as I kept explaining to her that I just paid my month due but I have questions about the annual fee which she refused to answer or help me understand..i have been coming here been paying my bill on time with autopay... only issue for was I never ither I have to pay the annual fee I feel like I was scammed by not being told up front or to at least talk to the sale person while sold me the plan why she failed to never mention that but MEGHAN (Front dest manager) was being super rude and disrespectful to me in front of other gym members there yelling at me if I had stolen something....All I asked her was let me talk to sales manager or someone higher thn her and if I have to pay this that's fine but I'd like talk to sale's manager first why I wasnt told abou the fee at first...The front desk manager is very rude very disrespectful VERY RACIST should never work anywhere in front desk anywhere representing and being the face of ANY company when you walk and be greeted with such a rude AND RACIST PERSON!!. She would not even let me talk to anybody nor let me pass the desk unless I paid the $49.99 annual fee...Nobody should be treated like that by their gym stuff like I was this morning with most...