Boulevard Fitness — Local services in San Diego

This review is about a harassment incident I experienced at this gym and the way staff failed to handle it properly. I left the situation feeling unsafe, dismissed, and ultimately with no choice but to cancel my membership.

While working out at the gym, at one point I noticed a male member aggressively staring at me. As I looked back to try to understand why, his expression only grew more hostile. Then, without any provocation, he suddenly flipped me off, clearly trying to get a reaction, and then hastily grabbed his belongings, and walked away. His anger management issues and lack of self-control were very evident. I immediately reported the incident to the front desk. Although the male staff member on duty acknowledged the behavior—after the man himself admitted to flipping me off—he dismissed it and didn’t take it seriously, alleging that he knew the guy and that he was a “good person.”

What makes this even more concerning is that I have seen this same gym member seated behind the front desk before, greeting members. He does not work there. If someone who behaves this way is also trusted to represent the gym at the front desk, it raises serious questions about the standards and culture being upheld.

Instead of addressing the inappropriate behavior, the staff member warned me that if the situation escalated, both of us could be removed from the gym, and even suggested that if I pursued a complaint, they could sue me. I was made to feel blamed for reporting an incident in which I was clearly the one harassed. That response not only invalidated my experience, but made it clear that this gym does not take member safety seriously.

Because of this, I canceled my membership and joined another gym. Failing to properly address this type of offensive behavior directly contributes to an environment where harassment, hostility, and even homophobia can be easily tolerated—and where someone who reports an issue is made to feel like they are the problem. This experience has left me questioning the gym’s values and commitment to creating a safe environment for its members.

That is ultimately why I cancelled my membership and do not recommend Boulevard Fitness to anyone—because I cannot trust how this gym handles serious situations,...

I personally do not recommend this gym by any means for multiple reasons. This gym has hardly any equipment. Also, the staff members are extremely rude. When Covid hit they took advantage of members by jacking up prices yet didn’t even provide access to cardio equipment. They just commented they went down on prices, but they were charging $100 for the month, which was more than the initial cost.

After going for a day I canceled my membership. My workout buddy also canceled over the phone since the guy who does the cancellation was unavailable. However, I still continued to get billed. When I emailed the company about this I received an extremely rude and unprofessional email from the business. I had also tried calling them four or five times prior to my email, but no one answered the phone. I was told they were going to dispute my charge I disputed with the bank. When you are that desperate for $20 from a one day member who canceled over the phone it really shows how much you’re suffering as a business.

I wanted to support this local business, but their lack of professionalism, equipment, and the poor attitude from the employees put a bad taste in my mouth. I would highly recommend going to another spot, such as Stern’s, which is in the area, and has an owner who continuously buys new equipment to care for his members rather than this location where employees snap at you to get your attention and fight you on the process of canceling your membership.

They keep commenting that if I read the agreement then we wouldn’t have had an issue, but when I tried to cancel in person they said the guy was not there to cancel our membership and would have to call us. Therefore, we had to cancel over the phone since they weren’t able to follow their own “protocol”. My friends cancellation went through, but obviously, mine didn’t. Read their responses and how my complaint was handled, and then tell me if you would want to do business with a...

I went to this gym for over a year. while it wasn't the greatest gym, it did the job. It's pretty worn down and pretty dirty overall

My biggest gripe is with the cancelation process. On 12/10/24 i canceled my membership. They stated that there would be one more charge on 12/15/24 since I canceled less than ten days before billing. I obliged as that was part of what I agreed to.

Apparently there was a problem with payment and it never went through. Having canceled the gym and not going there, I had no idea that the charge never went through as they never noticed me

They reached out to me THREE MONTHS later to not only tell me the charge never went through, but that I was accruing charged. How am I supposed to know my payment never went through if you NEVER noticed me. They claim that their "club system" attempted to call me, but I never recieved a single call or email from them and they couldn't prove that they made attempts.

They've stated that unless I pay the charges it will be sent to collections. I agreed to pay the 22 I owed, but anything more than that is foul play on their part. I requested they call so I can make payment, but they completely ignored me. When I attempt to call the number listed on Google, it says it has been disconnected

I'd stay FAR away from this gym. Incredibly unprofessional and poor customer service. And it would appear that based on other negative reviews, they can't take proper criticism and attack...