Pizzeria Luigi — Restaurant in San Diego

It's definitely a great NY pizza with good sauce, crust and cook. I do have issues with some of the experiences I've had. I've called in orders a few times and each time I'm treated like they are doing me a favor by taking my order. But it's not a big deal and the wife enjoys the pizza so I deal. But tonight I placed an order for a plain cheese pizza pickup and when I arrived they told me they had no orders for me and that I must have messed up and ordered from a different location. So it was my fault and they only offered to make an order now and I can wait for 25 mins for it to be finished. Well I check my phone and call the number that I had ordered from earlier and they answered, it WAS the same location!! But still they are like we don't know what you're talking about since there are no orders here for you and again tell me I can wait for another pie to be made. Keep in mind they basically always have cheese pizza on hand because they sell it by the slice! So why not just sell me one of the cheese pizzas?? Well I tell them to make me a new one and I go walk out to my car to tell my wife it's going to be 25 mins and then they call me. Apparently they had given my pizza to someone else with a completely different name and different order. He realized when he got to his car and brought the pizza back. So I wasn't crazy and had ordered from here, even though they acted like I was being the jerk! So then the weird thing is they gave me that pizza that the other guy brought in, which I'm pretty sure is against health code. You can't sell food to a customer that another one has already walked out the door with!! But whatever, I didn't wanna wait and they said they'd discount it. Except they didn't discount the pizza, they charged me $17 for a plain cheese pizza! That's the normal price!! Of course after all this by the time I got home the pizza was cold and chewy. Definitely not worth the hassle and frustration. I can't say I'll never go back, because the food is honestly good, but I probably won't be frequenting it because I just don't want to deal with...

I usually rate places very unbiased, however.. When I think of pizza, the first few thoughts are Happy, Unison, Fresh. I really feel like this place was not any of the above. I went on Friday around 5 pm, and I wish I would have read a bit more about it. They essentially sell pizza by the slice/pie, however they have pizza sitting in an enclosure, half cooked it appears, and whenever you order, they pop it in a little oven and it re-heats it. Not really too fresh and the slices they had were limited. To be unbiased, I ordered a Vegan pizza (which was good for being vegan), along with another meat pizza. You could definitely taste the fact it was reheated, and it was particularly not my thing as it isnt very fresh. They also said they didn't have chicken wings and that they run out before the weekend, which is something they anticipate, so why not order more if you know your business is running out of a certain item? The place had a weird aesthetic, (see pictures attached) and it was clean (mostly) but it didn't call out as Fresh, or a happy place. They also had not updated their menus that were printed which I see as an easy fix. On a whole different topic, the staff was very friendly and very kind and patient. I feel like this place has a great amount of potential and could bloom very well with fresh pizzas instead of re-heating a couple of slices and serving them. I'm not unsatisfied with my experience, just somewhere I wouldn't personally visit again or...

Made a carry out order for 2 pizzas and some wings (~$65). I was told it would be 30 minutes. I got there and paid at the 25 minute mark thinking they might be quicker. Got the wings when i paid. About 15 minutes later i got the pizzas. Bad timing cause the wings were cold by the time i got home. There is paid street parking but always full. Liquor store next door has plenty of parking and tow away signs everywhere with the owner checking the lot. The place didn't seem busy so i was a little surprised 2 thin NY style pizzas took so long. They were ok at best. Wings were ok as well. Tables outside were packed but the inside was almost empty and had plenty of room. Small bar area which would be cool to sit and watch games or fights but they have 2 small TVs, one to the left of the bar up in the ceiling and one behind the bar. Lots of IPAs on tap, a Mexican & Japanese lager, and a blonde. They sell pizza by the slice, dont know how long ago they made those but i didnt like that there were a few flies around the bar area. I had high hopes for this place cause a buddy of mine knows the owner and recommended this spot, but I don't think ill be back. My 10 year old said costco pizza...