MAC Cosmetics — Local services in San Diego

I'm very much a beginner in the world of makeup. I will use eyeliner, mascara and something on my lip, and maybe foundation if I have time. But nothing else! I barely know how to pick my foundation, and everything else confuses me! I came to the MAC store in March 2018 and I met Karly and I asked her if she could help me pick out a foundation. She found me one and then had me sit in the lovely, very brightly lit seat to apply the foundation. I asked more questions about concealer and bronzer and blush. She answered my questions and was extremely informative. She then showed me how she applied the foundation, and later walked me through how she applied concealer, bronzer, and blush to my face after asking if I wanted to try the products she picked out for my skin tone and type. My face has never looked better! She helped achieve the look I wanted and exceeded my expectations. She was funny, delightful, and so sweet. She asked if I wanted any of the products and when I said no because I wanted to test out how the makeup wears, she was completely understanding. She even gave me a card and wrote down every product and shade she used and wrote her name on the back if I ever wanted her to do my makeup for an event I have. I still have the card and I just went this past weekend to the MAC store to buy every product on the list. Karly was actually there the day I came and helped match my shades again since it's been 4 months. She also helped me pick out two brushes for me to use for all the products. My experience, makeup, and customer service was perfect! Thanks Karly for giving me such a memorable experience! I can't wait to return and learn more. I plan on calling the store to ask when her hours are so I can get more...

I have always loved this brand’s cosmetics and visited this store on August 2, 2025, to make a purchase. Unfortunately, this experience was extremely disappointing.

The staff demonstrated an unacceptable level of rudeness and lack of professionalism. Not a single employee offered assistance in helping me choose a product. Four staff members were simply standing around, ignoring my presence, and when I asked a question, I received a very rude response.

I strongly advise management to take immediate action and address the behavior of the entire shift working on August 2, 2025. With such poor customer service, you are certain to lose loyal customers. If it were possible to give zero stars, I absolutely would. This was a truly...

I really like MAC colors, and this MAC store is my go-to store for updating my makeup routine, as it offers a quiet and peaceful environment. I walked in the other day without an appointment to see what might be available. Jasmine was super helpful and gave me excellent advice and tips, which I greatly appreciated. She took the time to tell me why a particular product might be helpful and reviewed how to apply it. Her recommendations were spot on, and the effect was exactly what I was looking for. Thank...