Happy Lemon Westfield UTC — Restaurant in San Diego

They didn’t have decaf option for my 3 year old son except milk (which he didn’t want) I asked for a cup of water , and he wanted boba in it. Was charged , almost $7 for it! When I asked why so much, they told me they charge as a bone tea drink and substitute tea for water and that’s how they do it. I then asked for a refund because I’m not paying $7 for water and they just lied about giving me one 😂 had to contact customer service and customer service did give me refund, after investigating it, but never even said sorry ! Absolutely...

I would rate negative if there is an option. Went in today to get a drink. There is something wrong with the payment, we pressed cancel but the order went through. I asked if we could have a refund nicely and replace an order. The staff accused me of pressing the wrong button rolled his eye turned his back and bs with his coworker on me with me still standing there. There is a nice lady offered a refund by negotiating with their manager. DON’T go there. Feel pretty offended by just getting a tea even left tips for the guy who was so...

I don't usually write reviews but would like to share my experience here. I am a HL regular (not this location). I ordered my usual green milk tea with puff cream but was leaky and not sealed properly. When approached the young lady, I was met with complete unprofessionalism, rudeness, and overall disinterest. She wouldn't even wipe it and reseal it, despite it being very visibly sticky and I wasn't asking for a remake either. I believe I overheard her name as Tiger. Would give 0 stars for the service if I could, very...