San Diego Appliance Warehouse — Local services in San Diego

Our first encounter with them was around August of 2017. We have bought a set of washer and dryer along with a side by side door fridge. The process was quick and easy. They only accept cash. The owner gave us a deal on the fridge because we bought the washer and dryer set. Only spent under $1500 or so with them. They did free installation so it was nice.

Washer and dryer was totally fine, they had extra parts for the installation but we had to buy the tube for the liquid disposal for the washer. No biggie. Fridge wise was our main problem with them.

I had to be gone for a month with my job but we already took notice of how our fridge would freeze everything and shut off all of a sudden. When i came back after that month, we decided to call them and have them look at it. The owner said that he was going to send a repairman but we waited for a call but no one showed up. We decided to call them again until the owner came to take a look at it himself. His first diagnosis was the compressor. He told us to restart it but the same problem happened.

We kept calling them again but no answer. We were getting frustrated so we decided to drive all the way to their warehouse to meet up with the owner and fix this issue. Same issue is happening still by the way with the fridge freezing on both parts and then shutting down the cooling after a day or two. He decided it was the computer board so he replaced it.

Fridge was working better but not exactly how it's supposed to be. It just kept freezing both fridge and freezer this time despite the whole temperature setting changes we did since the beginning of all of this mess. We tried calling numerous times and no answer.

We decided to call a local repairman and he diagnosed the computer board being possibly broken or the air diffuser/damper. Told the repairman that the owner had installed a new computer board but wasn't sure if it was actually new/used/working. Repairs with the new parts would have cost us more than half the price for what we paid for with the fridge so we decided to talk business with SDAW again but no answer on their phone.

I drove all the way over again to ask for a deal whether to give us a new fridge similar to what we bought and he asked for a week. Or he could try and figure out what was wrong with the fridge which would be better on both parties for this bothersome back and forth to stop. They ordered a computer board online and also waited for a fridge to match ours. No fridge that could match what we bought. He offered a deal on getting one of the french doors for extra few hundred bucks but we decided to wait for something else or the computer board.

We got a call from them saying that they have ordered the part and is well on their way. Crossing fingers that it fixed the issue, it still didn't. Got tired of calling them because they never answer so we drove all the way back and he got another diagnosis that it was indeed the damper/diffuser (the door separating in between the freezer and the fridge to even the temperatures on both sides). He had a part in hand and installed it. I did notice that the part was joined with duct tape in the wires. With my job being part electrician, i figured it was wrong. Called him out on it but he made stupid excuses saying that it's fine. Researched some more and concluded that duct tape is not a good insulator and will wear off. Particularly dangerous too since the part wired is inside the fridge. So i turned off the fridge and located the part he replaced. I took off the tape and discovered that he had taped together the aluminum and copper wires. This is just bad practice. My fridge would have been in worse shape if i had kept it running. The wires were frayed too.

Instead of calling them again to give it a "fix" we decided to call the same repairman and immediately brought the same but new part with him. Installed it and asked us to give it a few days if it fixed it or not and pay him later if it is. Miraculously, our fridge is now fixed...

FYI: There wasn't any signage until we pulled into a gated lot (not obvious from the street). In case you're wondering, it's directly across the street from the KFC. This place is much more focused on washer/dryers; there was a fleet of washer/driers and only a handful of ovens/ranges on this most recent visit.

We've bought a washer back in early 2016 and a gas range in late 2017 ($300). Both looked mostly fine on the outside as if given a quick superficial cleaning (both units still had paint chips, scuffs, grease etc) but either lacked components or had egregiously low quality replacement internal components. He left a couple of (non-critical) components when taking our old range. The washer had multiple issues, we fixed the first one and redeemed the "warranty" on the second. To his credit, he came out and fixed it without too much of a hassle.

Eli comes off as somewhat abrasive (I chalk that up to cultural differences) and is self absorbed.s He made it seem like he was giving us a deal on the oven (typical baazar salesmen tactic) because the sticker listed $360 and he offered $300. His competitor referred me and said a price in the $200s...Given the rush I was in and my prior dealings with Eli, I didn't say anything. Additionally, I found it rather hypocritical/not customer focused that he went on about his life problems during the sale but then made it abundantly clear during both installations that he was in a hurry to get out as fast as possible. He was very impatient and enganged my dad and I like we were his kids that he was "teaching" how to do parts of the installation process. If you're wondering why was there a need/opening for us to play any role in the installation process...good question. He was issuing orders wanting to do things in his way despite the fact that it was our house, our tools and our money.

In summation, I would only come here if you are in a hurry and want the convenience of free installation/disposal of old appliance. The price was moderate given the quality (buyer beware anyways, in my opinion) but mostly everything else...

Bought a washer and dryer set from them with a 90 day warranty. Won't honor the warranty. Called to speak to the person who sold me the machines to let him know the dryer was having issues. Got the run around telling me my vent was clogged. (They told this same excuse to another person who left a similar review.) I should have known these were junk. They had spray paint lying around. All they do is take old machines and do a cover up job. I should have checked on here first before I bought. I can honestly say I'm very dissatisfied. They told me to call back after 10 and then they blocked my number so now I can't get through. Don't waste your time or money.

Update: They tried to contact me only after this review went up. Furthermore I gave the guy a $20 tip for the installation, and $400 is not cheap for a used set that they made no repairs to.

It got worse... They used old hoses to hook up the Washer. When they did, I asked if they needed plumbers tape - they said, "oh no, that's okay, I have some." A pin hole leak went down into the floorboards behind the washer. (They never used the tape!) It cause a build-up is of moisture in the neighbors ceiling and walls below and their roofing and insulation was soaked. Within 2 days part of the ceiling crumbled and fell on the neighbors new TV. It cost a lot of money in repairs, all because Appliance Warehouse was too cheap to use new hoses and/or plumbers tape. Property Management will most likely be giving us a bill for the repairs. It was a huge mess, they needed to bring in dryers, rip out drywall, insulation, and replace it. I replaced the hoses myself. I wish I had either bought a new washer/dryer set for what these wound up costing us in the end; or had got them cheaper and moved and installed them myself. As far as I'm concerned, they installed it, they're responsible for the damage....