Foggy Notion — Local services in San Francisco

My husband made a sweet gesture and bought a candle from my favorite store, Foggy Notion, in the airport. He confirmed with the desk that he could exchange it at the store in the city since he knows I'm picky.

Unfortunately, I didnt love the scent he chose. I made a trip into the city with the gift receipt to make an exchange for the exact same candle just a different scent. The employee scanned my gift certificate and couldnt find the item. Then she tried having my husband scan all of his credit cards, still couldnt find it.

Since she couldn't get in contact with the owner personally and the PO system wasnt pulling it up she would not make the exchange, asking me to come by again a different day.

I'm sorry, but I cant revolve my life around exchanging candle scents. I can't be more clear: I am looking to exchange the EXACT same candle, just get a different scent. He bought it 2 days ago.

What an awful experience. It went from being my favorite place to someplace I will never go again. Why are you making it so hard?

I don't know if the employee doesnt feel empowered to make judgement calls or what, but you lost a customer.

It's apparently impossible to return or exchange even when it's two days from your purchase AND you have the gift receipt AND youre making an exchange for the...

Okay products, TERRIBLE CUSTOMER SERVICE. Recently, I've been upset by two things here. The first one is that my partner got me an essential oil here by Juniper ridge, they say that the store associate refused to get them a new one from the one on display. My partner just accepted this, and they got the oil half full, with a clear mark on the bottle that showed that a drop had slid out of the bottle. When I tried to open it at home immediately after they got home I realized that it had already been opened. The second thing that upsets me about this store is that the store associates (or owner perhaps) aren't always kind and patient, they have an unwelcoming demeanor, which is ultimately why we didn't go to return the essential oil. I don't want to have a discussion with people like that. We will just simply never come back or recommend it.

You can see here the bottle less than half full, and the seal appears not broken but I think it had been opened and the plastic bit just didn't separate if you get...

Today... still love the products in this shop, but dislike the distant and almost judging lackluster personality of the newer gal worker there... bring back the tall gal with the warm, inviting and glowing personality!!!

10 months ago... Love this shop for all my earthly sustainable needs! Check them out, as there's a little something for just about anyone. My FAV finds and purchases are... Meow Meow Tweet and Fat & the Moon body/health/beauty products, David's Toothpaste, as well as the candles, cards, and food/beverage rubs...