Self Edge — Local services in San Francisco

Shop is immaculate, they have some very interesting merchandise there . If you are on Japanese jeans this is the store . They carry some of the best the best brands in market , such Iron Heart ( on of my favorite) , sugar cane , samurai And list goes on and on . I advise research online before going In cus each one of these brands has a diff cut and size , so for example a 36 samurai might feel like more a 34 . Same goes with denim jackets some are cut more for normal body style and some are made for a model look ( wide shoulders skinny arms ) . First day I was helped by Paolo ? And he was very helpful and not pushy at all , second time in unfortunately do not remember his name ( but will find out ) and he also was very helpful and zero push . Quality of these jeans is top notch ( this not an alibaba express store or some fancy dancy “designer store like dolce and such with useless jeans “ I have plenty of these ) . You buying a character, you buying a unique price ( in most cases when you buy a pair or two here ) . Btw I noticed some reviews mentioning something like sales staff seems cold and not welcoming , my two cents you are not going on date here or a cuddling session . Do your research on merchandise they carry , ask relevant questions and you def will get a real help . On my case staff was chatty and very welcoming , but even if was not , I’m going here to buy jeans not for a hug . Will add some photos of what o got after I “ break em in “ Here we go again , visit the store again today ( when you go Japanese selvedge jeans you can’t go back to usual jeans :) Another top notch service from staff . Paolo as usual was great . Today my sales guys was Ricardo , Ricardo def knows his denim , jeans , and such . Super knowledgeable, left with pocket lighter by few hundred but with zero regrets. Top notch quality products top notch service from the whole staff here . You want some real jeans stop on this place . 💯 you will not...

Response to Owner's comment: you missed the point. Telling me that you're going to keep my money before you keep my money doesn't absolve you of having a bad policy; it just means you're up front about your bad policy. I'm telling you you have a policy that isn't in line with consumer expectations, and I questioned its rationale. Yet here you are just being defensive, and not giving even the slightest hint why you have implemented such a policy.

I get that they state their return policy only allows for exchanges or store credit, but most of us aren't used to that policy from a retailer. My boo got me some stuff as a present, but the sizing was off. So I tried to exchange the product for a different size, but they didn't have it in stock. That's when I found out about their return policy. I live in LA, so I thought maybe I could just drop the shirt off at their LA location to avoid shipping, but I wasn't allowed to do that. I had to send it back to their SF location. Add to that the fact that they said they would have the shirt in stock around July, but I've been checking back for months now, and it still isn't in stock. So our $140 has been sitting un-utilized for half a year, now, and I have to just hope and dream that they will get the shirt I want back in stock. Feels wrong, doesn't it? I get that shipping back might be on me, especially from a smaller retailer. But my money is being held hostage, and that's not right. Are they trying to guarantee that once we spend money with them, it stays with them? I don't get the rationale for not giving us our money back. And guess what? I'm not shopping here again. They're one of the few Merz B. Schwanen stockists, so I would definitely have come back to shop with them if they hadn't pulled this stunt. Change your...

Called into this store to help with sizing for a pair of denim and the person who answered the phone was so dismissive and disinterested in helping me. His only response was to state curtly that the size chart is online, and when I asked again if he could help me confirm sizing he just sighed loudly. Didn't ask any questions about what jeans I was looking for or offer guidance. At that point I hung up, wasn't even worth the hassle. I was ready to drop $400 on a pair of jeans and there was no attempt to even try to help me. All I wanted was for him to confirm the hip measurement on one pair of jeans, a measurement that I find essential for a good fit and which isn't on their size chart online. A good salesperson could have asked which pair I was interested in and offered helpful advice for deciding between sizes depending on the brand, fabric, other pairs that fit me well, etc.

This is my second time dealing with the San Francisco store and I have been to the New York store many times and made several purchases. The customer service is routinely awful: passive, apathetic, smug, rude. The only reason I continued to interact with Self Edge is because they have some great Japanese denim and workwear items. However, increasingly most of their merchandise is available elsewhere, so it's becoming difficult to give Self Edge any consideration when their customer service leaves such...