SIXT Rent a Car San Francisco Mission District — Local services in San Francisco

I would like to file an complaint regarding a hit and run accident I was involved on 2 Jul.

As an international traveler who frequently rented Sixt, I was very disappointed and mad about my rental experience this time at San Francisco. In many of the countries I’ve traveled to, Sixt rental agreement covered the Collision Damage Waiver (CDW) to limit the cost charge to renter due to collision. Take me most recent rental experience in Turkey this May for example, I rented with Sixt for 12 days. The experience was awesome, the branch staff in Turkey provided detailed information about the protection policy and mentioned that CDW is included in the basic rental agreement. Another example was my trip to Paris, where CDW was not included in my basic rental, the branch staff, however, made it real clear about this and made sure I had either my own car insurance coverage or considered purchasing one at the counter, which I eventually did. My point here is that from my past experiences with Sixt, the branch staff on site always provided detailed information regarding insurance policy and how to help to protect their customers. BUT not this time at the San Francisco, mission district branch. Little did we know that CDW was not included in the basic rental agreement in US, actually not any single coverage/protection was included. As an international traveler, we were used to having some sort of protection included in the basic rental or at least being clarified by the branch staff on what is or is not included. The experience in San Francisco was far from satisfaction. The branch staff was lack of competence and never mentioned that there was no protection included in my rental. A well trained branch staff would have explained it clearly and put customers’ benefit first. They should have noticed that I am an international traveler when I showed my passport and international drivers permit at the counter, and they should have known that I can not possibly possess any local car insurance. However, what the branch staff did was only asking if I have my own insurance. Well, of course I have my own insurance, but it is my personal insurance back in my country which is apparently not applicable in this situation, where I got in lol ed in a hit and run accident. Of course, you could argue that I’ve signed all T&Cs and agreed not to purchase any protection. However, you are putting customer at risk in such situations when the branch staff didn’t put any efforts to explain the detail and made the customer aware what the risks were, instead they just requested me to read and sign the T&C in a small screen at the counter, which was basically unable to read. Now I am in this anxiety and worried situation where I do not know what charge is coming for me and what liability I am going to face. What’s worse, your customer service call line is totally not functioning and there is no one I can contact and understand the situation. If anyone in Sixt see this,...

Headline : don’t rent from here. They will try to hold you accountable for damages that didn’t happen during your rental. I only got out of payment because I had video evidence that all the damages existed before my rental.

Here’s what happened - when I pick up rental cars I always take a detailed video of the whole car just in case. Usually I don’t have to use it but it’s a good habit. After I dropped the car off a few days later, I got an email the next day saying they had found damages on the car that hadn’t been there before my rental. I click the link and there’s a list of six different damages they want to charge me for (most of them super tiny by the way). EVERY SINGLE ONE was there before my rental and I had video proof too. Luckily when I submitted my video and screenshots and diagrams I was cleared a few days later, but that’s insane. If I hadn’t taken a video I would’ve been liable for damages that had already existed, because of either 1. Their inconsistent documentation from rental to rental or 2. An absolute scam of a business. Left me so furious. My first and last time renting from Sixt.

One smaller thing to share - when you leave the parking lot the gate opens automatically. When you return, the gate does not open automatically. I couldn’t get out and leave the car on the sidewalk to go get someone. I tried calling the number on this listing and it went to a national number, who said they didn’t have a direct line and only could offer me an email?!? Finally I honked the horn despite feeling rude. Then someone let me in. I apologized for honking and they said “oh no you have to honk, that’s how we know to let you in.” 1. Tell people that either verbally or with a sign on the gate, or 2. Give people a gate opener with their rental. So we don’t have to sit with the car on the sidewalk on a busy road waiting to get let in.

The only positive and the only reason this is two stars instead of one is because Corey was a rock star at pick up. He gave me a free upgrade and I was confused by the insurance options paired with my credit card and he helped me out and made the process so smooth and easy to understand. I was so ready to give five stars (Corey deserves that, not Sixt) until what happened at drop off...

We were robbed (gun pointed at us) at Sixt car rental yet we have not received any clarification nor updates from Sixt to show that they take responsibilities for what happened to their customers at their property.

We have been a loyal Sixt customer for years now. This month (October 2021) we rented a BMW X7 in Los Angeles and drove to San Francisco. As always, we would return the car at SFO; but this time the CS rep we talked to said we must return the car at Sixt Car Rental at Mission District, which is known to have the highest crime rate.

We arrived around 4:30pm, parked at the lot right beside the entrance door and got off our car, when a dark silver sedan car stopped in the middle of the street, right in front of the entrance gate. 2 young “black” men in grey hoodies and black vest ran out to us and pointed guns on our heads.

There were 3 of us — me, my mom, and my dad. My mom was in the car, my dad opening the trunk when they approached him, while I just got off the right back door of the car.

With two guns pointed at him, my dad calmly handed his expensive watch, and the second guy turned to me with his gun, demanding for my little backpack.

Thank God, the car behind their car honked (since they were blocking the road) and the two guys dashed back into their car & ran away.

More than 6 people (who were inside the car rental) witnessed what happened and the police came soon after. After everyone got questioned and we got our case number, the Sixt branch manager finally said we can return our car at the airport (SFO) since the car needs to go there anyway … Excuse me? Now you say we can ?

As a 24 y.o., I am traumatized by what happened and very disappointed with how Sixt handles this matter.

1. Knowing the area’s high crime rate and the frequent robbery that has been happening, why was there not a single security guard or even man at the store?

2. Why make us go to Mission District to return the car, just to allow us to return at the airport later on?

3. Sixt has given us zero updates nor contacted us — do we have to sue Sixt for them to take responsibility of what happened under their...