Spa J'Adore — Local services in San Francisco

The female massage therapist was great when I first used a Groupon. I called because I forgot about my appointment to apologize. I knew their policy is 48 hours which is absolutely crazy to me and was hesitant about booking. Given this policy, I’d like to see a text message not just an email reminder before the appointment to confirm and remind me of my appointment. as a previous receptionist at a medical clinic, I know it’s always good to emphasize with clients especially since many don’t actually call to apologize and good customer service and empathy go a long way. I thought long and hard before writing this review, but even when the receptionist answered, there wasn’t a helpful tone in his voice. It’s sad because the place has a lot of potential but they completely missed the mark on customer service just via their receptionist and considering I’m still being charged, explaining the policy and apologizing would have been the best route. I didn’t call to dispute the charge by any means just to apologize . I think it does speak volumes that so many appointments are not booked so many people could potentially feel the same way, but after reading further reviews , on Groupon, I won’t be returning. This place had lots of potential but for me, it just didn’t hit the mark. I also won’t be frequently businesses any longer with 48 hour cancellation policies especially when they are making it hard to cancel online these days (not this business just in general. I did not try to cancel this online) I feel like to a certain extent, sure life can happen. It’s not ideal but emphasizing towards the customer goes a long way and would have had me back however after this experience, I just had a bad experience. If the customer service was better, I’d return. There are places with more reasonable policies that send text message reminders. Perhaps a solution could be charging more for some flexibility in scheduling and having better customer...

I discovered Spa J'Adore via a Yelp deal in early 2015: I requested for a female masseuse and was assigned Sammy. Given my extensive massage experiences in Asia, I am fairly picky: I like a good amount of pressure and longer strokes (e.g., Swedish, Balinese) but not acupressure (Chinese style) or Thai massage (which I jokingly call "forced yoga"). Sammy was AMAZING: She did a combination of deep tissue (for areas that needed them most such as shoulder and upper back) and Swedish. She skillfully worked on the knots and got rid of many of them within 60 minutes. After that first session, I knew I've found my masseuse in SF and immediately purchased a package from Spa J'Adore. I've been a regular here for 8 years. Unfortunately business seems to have been slow since Covid, so I thought I'd try to boost them with a review.

A few other reviews may have mentioned that the spa itself is on the 17th floor (penthouse) of a gorgeous historical building with a balcony that has a splendid view of the city. Parakeets sometimes come hang out there (cute!). The elevators only go up to 16th floors though and guests have to take the stairs up to the penthouse (therefore I don't think it's wheelchair accessible). The reception area is decorated seasonally, e.g. for Halloween and the Holidays. Spa J'Adore has an online booking system which is fairly convenient. Even though they've raised their prices in the last few years due to inflation, they are still very reasonably priced for a great spa just off Union Square. Highly recommend this place and I'll continue to come back as long as...

I purchased a Groupon to this spa during the holidays, but have been too busy to use it. Since the expiration date was getting close, I called to make a reservation using the Groupon.

The receptionist told me that there were no appointments available before the Groupon expires, and that I would have to pay an extra $40 to use it after the expiration date.

I asked him if he could be flexible, and still allow me to use the Groupon after the expiration date, since the Groupon was still valid at the moment but they didn't have any availability before the expiration.

He told me it was my fault for waiting so long to use the Groupon, and that he wouldn't allow me to use it after the expiration. His lack of customer care and empathy really caught me off guard. He also kept insisting it was "a Groupon promotion," not "[his] promotion," as if his business hadn't chosen to make the Groupon available.

His business gave me a timeframe in which to use the Groupon, and I tried to use it during that timeframe. However, when there was no availability, he criticized me several times, and was unwilling to work with me to make the best out of the situation. It was the opposite of customer service.

I had been looking forward to trying out this spa. Yes, I waited to use the Groupon, but I was still within the stated timeframe. It had not expired. Given the poor customer service over the phone, I have no interest in going there or giving them...