Sutter Nails — Local services in San Francisco

I’m here visiting from Colorado and after arriving I broke a nail! So today I was just walking around town and come up to this nail salon, I come in and say “hello, I’d like to get my nail fixed please, just ONE nail fixed. The owner woman tells me there is nobody here that does acrylic, that the lady is off today. So i say “okay well I’d like to get my toes repainted” she says u want pedicure? I tell her no, that I just got a pedicure before arriving here a couple days ago but my polish is chipped so I want them the same gel white color” she says 30$, I say okay that’s fine. As I’m sitting in the chair I notice this beautiful bright pink polish, so I ask for that instead, they kept trying to stop me from getting the polish I wanted and tried offering me other pinks gel polish. I say “ I want this polish, and since you do not have this exact color In gel, I don’t mind regular polish, the lady says “it’s not good like gel and won’t last, I then say “since I’m paying for it, I’d like the color I’m asking for, I don’t care if I have to get them repainted every day”, so she STILL, looking for a gel polish, Eventually she gives up and the older lady (I’m guessing her mom) begins to remove my gel polish off my toes. As this is happening, a lady walks in and asks for a full set of ACRYLIC nails, and low and behold the owner lady says “ have a seat, HE ( I’m guessing her husband) can do you now” the SAME owner who told me that the acrylic person is off today…I say nothing about it. The older lady finishes my toes and when I ask how much, she asks the owner who is now in the back and then she says “30$” I said 30 for what? She says a charge for taking off the gel polish” I say “so taking off the previous polish is not included in the polish change? She says no, so I say “ so the polish I have on is regular polish, on the menu it says polish change feet 15$ so you’re charging me 15$ to take off my old polish? Then the owner says ok 25… i then explain to the lady and her husband who was doing the other lady’s acrylic nails , how this is completely unfair and I say “first I come in here asking for my nail to be fixed, you lied and said nobody is here to do acrylic nails, but this lady comes in asking for a full set and your husband proceeds to start her nails, and then you overcharge me for my polish change because I decided not to get the gel polish. It was extremely unprofessional, racist, and unfair. I never raised my voice once, I am well mannered and carry myself well. I always tip well for my beauty services. And didn’t have a problem paying 30$ for gel, I just chose a polish that I liked better. And had already planned on giving her 40 for my nails because I didn’t want the change. The older lady who did my nails, was such a sweetheart, and was very kind in explaining what the owner was yelling in in the back. And yes out of my anger I gave her a dollar In coins and a .15 cent tip. I’m proud of myself for not reacting the way I would have last year, because I would’ve gave her 20$ and walked out of there and wish she would call law enforcement to explain to them why I didn’t pay an invisible gel polish removal fee. I don’t recommend coming here due to the way I was treated differently than another customer who came in after me. you can listen to the video I posted of the whole conversation. And you see why these old nail shops barely get any customers… these self taught nail artists are way better and more professional, I wish I would’ve just been patient and waited to get home to get them done and have them looking way better. I don’t see this nail shop being in business too much longer. I speak that into...

Not a fan.. unsanitary and the nails are mediocre at best.. the girls are nice but this is honestly the worst acrylics I’ve wver had .. it’s extremely thick and HELLA XTRA ACRYLIC under my nails, the shape is super bumpy and uneven.. the acrylic is so thick. And the lady Lilly was HELLA rough w my nails. I kept saying ouch and she kept pinching me.. I needed my nails done in a rush and they got me on last minute so that was cool but I’m not going back .. hella over priced for what I got

Now I have an appointment for my regular girl to fix them for me tomorrow.. so I have to pay to get them fixed it’s messed up I wish o had the other girl do my nails because her work looked good and lilly seemed like she didn’t care

Update because this is the only way I can respond. I did say something, I spoke up to her I believe you may pass inspections but for my service a dirty nail file was used. I told Lilly she was being to rough and said “ouch” and pulled away several times during my service.. I am also a licensed cosmetologist and know how it works. I didn’t want to leave a bad review but it was necessary this time.. check my other reviews I never leave 1 star reviews !!! But please it was...

I had an extremely disappointing experience with the Sutter Pedicure, which cost $52. Unfortunately, it was the worst pedicure I’ve ever received.

The technician was juggling three clients at once, which left her completely distracted and rushed throughout the entire service. The scrub was applied and removed within seconds; barely touching my skin. She was harsh and careless with the tools, even injuring the skin under one of my nails. The water used was uncomfortably hot, and she barely used a nail file or cuticle remover.

The entire process felt rushed and impersonal, as if it was just about collecting payment rather than providing care or relaxation. Instead of leaving the salon feeling pampered, I walked out frustrated and disappointed.

To make matters worse, the package I selected included the removal of foot calluses, but the tool she used wasn’t even functioning properly. My feet actually felt worse afterward than they did before the pedicure.

This was a truly unpleasant experience and not at all worth the cost. I won’t...