Grand Hyatt San Francisco — Hotel in San Francisco

My family's recent stay at the Grand Hyatt San Francisco was astonishingly great, due in large part to the Assistant Rooms Manager, Jennifer Bilangel. The service afforded to us by Ms. Bilangel might very well rank as one of the greatest customer service experiences of our adult lives. We also found the staff at the hotel -- including front desk personnel, housekeepers, doorpersons and club lounge attendants -- to be unfailingly kind, attentive and especially solicitous of our 2 sons (both of whom shamelessly went to town with multiple servings of treats and soft drinks at each and every opportunity). ||My wife, my 2 kiddos and myself decided to escape an impending blizzard in our home town of Portland Oregon during the most recent MLK long weekend by heading down to the relatively balmy confines of San Francisco. The night before our visit, I requested a complimentary upgrade as a surprise for my wife (she's had a very challenging year with her father just entering hospice care), and, not only did the hotel arrange for a lovely upgrade to a VIP suite with stunning city and bay views, but it also made it available to us at our untimely arrival at 9 am on a Friday morning.||In the midst of our stay, our return to flight home was cancelled twice due to inclement weather, leaving us stranded in San Francisco. On both occasions, Ms. Bilangel accepted calls on our behalf with grumpy World of Hyatt customer service representatives to engineer extensions of our stay using points. And in both cases, Ms. Bilangel made special exceptions on our behalf, and blocked our room, allowing us to stay in the VIP suite for an extra 4 days. But, wait, it gets even better. ||In the midst of our stay, my 9 year old's miniature stuffed tiger toy got mixed up in the bed linens and got lost in transport somewhere between the hotel's offsite cleaning company's van and the hotel. On her own accord, Ms. Bilangel gave us a discount on the room as an apology, which was very kind and unexpected.||After we returned to Portland, Ms. Bilangel e-mailed me to say the hotel wanted to purchase another stuffed tiger toy for my son. A couple of days letter, he received a care package with a brand new stuffed tiger along with a signed card from the entire hotel staff as well as a thick stack of photos showing the stuffed tiger frolicking in San Francisco with members of the hotel staff. When we saw the care package, our collective jaws hit the ground.||The thoughfulness, attention to detail and personal regard for guests at the Grand Hyatt is remarkable. It may not be the most upscale hotel in San Francisco, but my family I will remember its staff -- and, in particular, Ms. Bilangel -- for years and years and years to come. And it will be always be our go to hotel in...

My stay here was my best Hyatt experience in San Francisco. When checking in as an Explorist, I really liked that I was presented with options of the best rooms available for the free upgrade benefit, as “best” can be subjective to each person. I ended up choosing a bay view room on the 26th floor.

The view from my room was exceptional and exactly what I had hoped for. The room itself was also great, spacious and I liked that the bathroom was in its own corner, separated from the living space. It has been a while since the rooms were renovated and some of the furniture is showing some age, but overall it’s quite well maintained. The bed was also comfortable, and I especially enjoyed how the pillows provided enough support for my head. The lamps around the room provide sufficient lighting at night, and the shades being motorized and controllable by the bed was a nice touch.

There was some rattling noise by the windows when the wind’s strong, however I didn’t find it to be too disturbing, and I noticed ear plugs were provided as well. It seems to be caused by the sliding door that could previously be opened for the juliet balcony, but it would be great to replace with fully sealed windows in the next renovation since you can’t open it anymore.

The grand club was another highlight of the hotel. Located on the 32nd floor, it’s not very large but has plenty of seating options and the same bay view. The service was really great, the attendants were very attentive and quick at clearing plates and tables. The breakfast that was served here was good, the pastries really stood out for me, but you’ll want to come early if you want protein since I’ve noticed they run out a little over an hour before breakfast is over. The evening service was some of the best I’ve seen from a club, with beef stroganoff one day and build your own nachos another day, and both were delicious.

I had a really great stay here at the Grand Hyatt, and I’m looking forward to coming back...

Clean room for sure. I liked the cleaning service

Disliked the receptionist, the hotel manager were awful to handle the customer's complaint. I don't think they are reliable to get hired at the front desk. I've never had this kind of attitudes when it comes to meeting the receptionist at the hotels. The hyatt should take an action to deal with those people. I am still upset how they treated me like a 3rd world class person.. I'm from LA, I've been to SF many times but this time, I wanted to have a nice trip and vacation so I requested my requests a while ago. But NOBODY READ. NOBODY. They were more of sly. For example, the room upgrade option-wise, they want to charge "more" and blamed that I booked a room through 3rd company, which was booking.com.... What kind of hospitality service is like this? Is this the new policy of Hyatt? If so, shame on you. This is not right. - If you guy want to overcharge to the customers for the summer season or whatever you guys' greedy purpose, this is too much. I was not happy with this.

My complaint is,

1. Training for the employees is absolutely necessary. - please do learn how to act. please pick the right people who are eligible to work at the front desk including the manager. They didn't have any ability to solve the issues which were very minor.
2. Price policy - I'll write out a letter to the Hyatt soon too. If you guys want to charge "properly" Do make a thorough contract with the 3rd or 4th party corp so that they also can show around "what's the ACTUAL price range" the customer should pay for. Don't be shady.. Hospitality business is very related to "a sense of devotion" This is not for a short-term bargain business.. Just remember, they may want to charge you whatever they want by using all kinds of excuse at...