UMe | Tea & Snacks — Restaurant in Santa Clara

I love this boba shop—I come here all the time! The drinks are consistently fresh, flavorful, and perfectly balanced, whether you’re getting classic milk tea, fruit tea, or one of their seasonal specials. You can really taste the quality in every sip. The boba is always the right texture—soft and chewy, never too hard or mushy.

The cups are also super cute and creative, which makes the experience even more fun. I’ve even kept a few just because the designs were so adorable!

The staff here are incredibly friendly and make you feel welcome from the moment you walk in. They’re always smiling, patient, and willing to make recommendations if you’re not sure what to order. I love chatting with them while I wait for my drink—it adds a personal touch that makes this place feel like more than just a boba shop.

The whole atmosphere is cozy and inviting. Whether I’m grabbing something on the go or sitting down to relax, I always enjoy my time here. I truly can’t recommend this place enough—if you’re a fan of boba or just want a great spot to hang out, this is the...

Drinks and food are great, but service is a hit or miss.

I came with my boyfriend around 8 PM, and we were the only customers there. We were feeling a little introverted and preferred to use the self-order iPad. One of the cashiers asked if we needed help, and we politely declined, saying we were still deciding. Despite that, he hovered near us, watching us scroll and making comments about the drinks we were looking at. I told him again we were still deciding and would submit the order shortly, but he continued to ask what toppings we wanted and how much sugar—essentially trying to take the order anyway.

It felt like we were being rushed even though no one else was waiting. We just wanted a quiet moment to decide, but the constant interruptions made it uncomfortable. We noticed he did the exact same thing to the customers behind us, so it seems like a pattern. It would be great if staff could respect when customers want to order...

This location has become my new favorite boba spot. The unique drinks make it worth the visit. My favorites are Coco Mango Jasmine Bloom (I was happily surprised y the grapefruit pieces) and the Avocado Kale Shake (I enjoy this when I need something healthy but also a pick me up for my mood.)

Another great thing about this location is the staff. They always greet with a smile and are very welcoming. It makes a huge difference when I am greeted with a genuine smile, I enjoy their friendliness - something that has become a hard find with so many places.

I highly suggest to stop by Ume. It's location is right off The Alameda so if you are on a drive home, perfect to pull over and get...