Alicia's Flower Shop — Local services in San Pablo

DO NOT!! Consider doing business with these people. I paid $130.50 for what I believed would be a beautiful bridal bouquet that I pulled from their website. I received pretty much 2 dozens of roses that appeared to be bought from Lucky's/Safeway grocery store with a whole bunch of greenery wrapped in some ugly cheap plastic ribbon, not only that...but they secured the ribbon with clear heavy duty tape. I couldn't believe my eyes, never I came across something made so poorly. I walked into the shop to request a full refund and spoke to the owner (reason why I believed this person was the owner is because I know for a fact a Manager or any other employee would never talk to a customer the way he talk to me) this "man" was rude and called me a lier to my face. This man mentioned he never got a picture of what I requested. Please... someone explain to me, how can someone start a job, in this case an arrangement without any pictures of what the customer is asking for. When I asked for my money back he walked away as I was speaking to him, disrespect my sister by telling her to mind her business since she was not the person who paid for the bouquet. Worse experience ever, please keep your options open before heading to this place, it will save you time and money.

See for yourself what I requested and what I received for $130.50

Advice to the owner: Stop downloading Google images to built a pipeline of new customer's. This is called false advertising, If you can not do the job, be honest to your customer and DECLINE the request. This is what puts you...

Please do not buy your loved ones flowers from here!

I ordered flowers for my mom's funeral, and what should have been a simple gesture of love turned into a nightmare. The flowers were delivered to the wrong funeral home, despite clear instructions. The florist apologized and offered a refund, but I requested a 50% discount and immediate delivery of the correct flowers. Unfortunately, they arrived only after the casket was closed and more than half the mass was done.

To make matters worse, they called me the next day when I was not in a state to handle it, and when I finally called back, they assured me a refund but insisted on charging me first. I agreed, thinking it would be a typical 7-day refund process. It's been three weeks, and I still haven't received my money back. When I contacted the manager, they claimed they would need to investigate where the money went.

This experience caused immense emotional distress during an already painful time. All I want now is a full refund for the anguish they've...

"We ordered flowers for our loved ones funeral three weeks in advance, with a confirmed delivery date a day before the service. On the day of the funeral, the flowers were nowhere to be found. Our family couldn't properly mourn because we were on the phone with the shop/owner. The service was delayed, and when the owner finally arrived, he was rude, unapologetic, and only brought part of the order. He had the audacity to ask if we needed the remaining items right then, which further delayed the service. We will never do business with them again. The poor communication, lack of time management, and disrespectful attitude are a disservice to the community."

I rate them a 2 rather than a 1, only because the floral arrangements were beautiful, but overall service and the owners attitude was POOR. This community deserves to be respected, especially during our...