Bodylines Day Spa — Local services in San Ramon

Horrible experience due to the male receptionist. My wife loves this place and decided to get her a gift card Surprise appt for Mother’s Day. Came in today (Friday) to schedule an appt for her for a Mother’s Day present. I told the male receptionist that it was a gift and if he could make the gift card nice for me to surprise her on Mother’s Day (Sunday). Everything went fine, got her a 90 minute massage, peppermint scalp, and even added a 20% gratuity for the masseuse.

An hour later passes and my wife calls me and says “I have a spa appointment”, I laughed and told her yes, and I thought it would be a surprise.

I called the store back to question the male receptionist who helped me that I told him it was a surprise and why did you guys notify my wife. He told me it was an automated thing and nothing he could do about it. I asked him why he didn’t tell me that you guys were going to do that when I explained to him the whole time it was a Mother’s Day gift and I even asked him to write on the gift card “looking forward to seeing you etc”.

Then he started giving me major attitude, stating “I don’t know what you want me to do, I am very busy right now, it’s Mother’s Day weekend and I have a lot to do”, he then was like do you want a refund then. He did not own up that he neglected to tell me an automated message would notify my wife about the purchase and kept telling me how busy he was and did not want to deal with my concerns. I simply asked him to talk to a manager and he told me she was busy and would call me back.

I drove back to the store and confronted the male receptionist and luckily the manager Liane was present too. The worker again got all defensive in front of Liane and was trying to defend himself and stating he didn’t know it was a surprise Mother’s Day gift even though and stormed off saying he was not going to deal with this..

I spoke to Liane the owner and told her I was not upset about them notifying my wife about the appointment but just wanted to question the receptionist on why he didn’t tell me they were going to do that. I explained I was more upset with how the male receptionist handled the situation and the attitude he gave me on the phone. Instead of owning up to his mistake and having conflict resolution skills as a customer service receptionist. He instead started making excuses that it wasn’t his fault and repeatedly told me how busy he was at work and that he didn’t want to deal with this. Instead he kept asking me what I wanted from him and kept asking me if I wanted him to refund my money.

My wife absolutely loves this place and the manager/ owner Liane is very pleasant to work with. I just honestly can’t spend my money at an establishment that employs such rude customer service receptionist. I am appalled on how this worker can talk to customers like that, I bet he talked to me that way when Liane was not around and I’m afraid if she keeps an employee like that, she will lose more and more clients she is unaware of.

Sad that one person (employee) could damage a customer for life. We will never do business with this establishment again if that male receptionist is employed. The attitude and blaming how busy he was, instead of just apologizing for the mistake. Hope Liane reviews her cameras and hears how much attitude and excuses he tells your customers when you...

First of all I want a call back from the owner and tell her how great her staffs are!!! The male staff who did my husband's massage , Did you know I booked It for his birthday and It was supposed to be a pleasant one? Very UNPROFESSIONAL AND RUDE! I know we were late and there was lots of confusion with the dates and timing of booking..there was no confirmation either through email or text from your end. When we asked for other options you guys were really rude is just bluntly refusing saying a big NO! About the receptionist, despite telling you not to show any rush with my husband,  you guys treated him as if we are getting a free Massage and you guys are doing a favor?? You guys reduced 15 mins from Massage time and also charged full! And when somebody talks with you, learn the basic respect of listening and responding pls! Lots of disrespect and rudeness! Thats what we come for a Massage right? For this unpleasant experience ?? I got carried away by all the fake ratings here!!! Ppl get to know their real form.. and regret refering you to my friends and family . I am gonna take...

I'm giving 3 stars for the price, the availability that they have opening was great, the quality of the massage was eehh-okay. Masseur was all over the place, focused more on one side more then the other (it's not even the side that needs more work, referring to my upper back), but the pressure was great. Minus 2 stars for cleanliness: plastic cups everywhere (on the counter, in the waiting room, on the shelf), i entered the room and there were slippers from the person before, and lastly customer service was just okay. The masseur was not nice, even though I have her $20 tip. There was a pillow case for the head-rest, almost made me suffocate, couldn't breathe and made my nose even more stuffy. (Half a star taken out for this) Although there was a sauna, no one offered it before and/or after. I was already paying when they offered. Overall experience, was good for a quick...