My wife and I have been looking for a new bed over the past months and we decided to check out the Termpur-Pedic store. Hong greeted us as we walked through the doors and asked us what we were looking for. We told him it was our first purchase of tempur-pedic bed and that we were not sure of the options available. He gave us the whole run down of each type of bed they sell and how it would best help our sleeping positions. Hong is very informative with the each type of bed and gives a real honest opinion about each one from his point of view and other customers point of view. We purchased a pro-adapt medium bed during the Labor Day sale and received three hundred dollars worth of accessories.
I really enjoyed Hongs hospitality and willingness to get us the exact bed we desired. He answered all our questions and really took his time with helping us. I am very glad Hong helped us. I will be referring anyone who is looking into getting a new bed to go see Hong at the Tempur-Pedic store. I cannot wait to sleep...
Read moreLong overdue post yet worth writing. Sleep, especially the quality of sleep, is something so important but often overlooked. Being a first time mom, I didn’t know just how good I had it…. Until my hubby and I came into this store and melted into the most comfortable beds we’ve ever been in. I’m thankful to Ms. Predetta, who greeted us with a warm smile as we came through the door. Not only did she not rush nor pressure us, but was also attentive to our little toddler daughter. While this was definitely a splurge we weren’t expecting to do right away, we’re glad we did it.
The reason why it’s only 4 out of 5 stars was in the delivery of the mattress. For “white glove delivery” it was rushed and the workers weren’t helpful when in troubleshooting fit. I understand that they may be contacted out and if that’s the case, don’t market it as “white glove delivery” because there is an expectation that comes along with that, especially since these were bigger...
Read moreI was pleasantly surprised walking into the Temperpedic flagship store in San Ramon. It was clean and bight. The young salesman Brian, was patient and knowledgeable. He explained how the newer mattresses are compared to the mattress I own. He let me try the different mattresses, asked what my preference was and steered me towards a bed that met my current criteria. I had my young nieces with me and he was patient and friendly with them as well. I have a Temperpedic mattress that is probably 15 year old or more. The newer models were amazing. They have come a long way. As a woman, I often wake up too hot in the middle of the night. The cool feature is a must have. I would highly recommend this store and this young salesman if you are looking for an excellent, long...
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