Utopia Tanning & Spa — Local services in San Ramon

I've never encountered a business with such a rude and unfriendly owner paired with a clueless manager. The owner was dismissive, outright rude, and completely lacking in basic customer service skills. Her behavior was shockingly unprofessional, making the entire experience uncomfortable for no reason. She seemed perpetually angry--even over the simplest things. Just look at how she replies to people on here. I'd NEVER respond talk to anyone like that, especially as a business owner.

As for the manager, she is unreliable and impossible to communicate with. Not only does she struggle to convey accurate information, but she also seems oblivious to her incompetence, carrying on like la da di da di. She misremembers and acts as if she did nothing wrong and is perfectly fine, and YOU are confused, and this has been verified by multiple people.

I've never been treated with such confusing and unnecessary disrespect at any establishment. If you value being treated with basic decency and respect, I strongly recommend...

I LOVE that this place is now under new management!! I have been a long time customer of this tanning salon and the new ownership has made a huge difference in actually feeling like I am in a spa when I step in the door! Everything is new and fresh and I really appreciate that all the same friendly faces are there and the pricing hasn’t gone up. The front office staff are all outstanding and knowledgeable and really make an effort to get to know you, they go out of their way to insure you have the right experience, package, lotion or spray tan! I recommend all my friends to come here as their spray tans are the best, they have a large selection of lotions and their beds are high quality. They also have lots of package and pricing options which makes it perfect for the one time tan, or a...

Utopia has many options of tanning depending on what you're looking for. I did the spray tan the staff was great they walked me through how to do it they have two different results options immediately you can have clear or color the tan is the same but the color you see instantly when you leave fantastic. If you are going on a trip or to a wedding or a party I would highly recommend the spray tan they have multiple color options as far as intensity. I do recommend doing a trial before your event to see if you would want to go darker. Looked very clean as well. But definitely go again I think even if I don't have an event feeling a little tan in the winter feels...