Kohl's — Local services in Sandy Springs

There was one main cashier open and two customer service desks available when I was at the store. The main line had several people waiting.

This store either needs to train it's associates to work more efficiently or the point of sale system needs to have a more updated version to process transactions faster.

The cashier I first got into contact with was really rude; Marley was her name (not sure if the name is spelled correctly). She asked if I had a Kohl's card, which was in my possession. She asked me twice to enter my phone number in and I had to repeat myself that the point of sale system doesn't seem to pull up my account that way. I had to repeat myself several times, which was infuriating. She clearly didn't understand me and started getting upset then asked if I wanted to see the manager in a gruff voice. I told her yes; definitely. One of the managers on the floor tried to assist me, all the while Marley is complaining about me being impatient in front of my face and other clients nearby very loudly. I thought that was very unprofessional and apparently she has had several complaints about her behavior towards clients in the past according to Miata (I think that was the managers name). I don't understand why such a person as Marley continues to be employed at your establishment with her obnoxious behavior towards clients.

Not only that ever since I have been a card member. It only allows the system to look for my account by way of my email address, which makes me think the point of sale system needs to have monthly updates or the company as a whole get a new program setup for my phone number on file would be able to pop up at a physical store. Or for anyone else for that matter.

The manager Miata and her manager or other coworker (didn't catch their name) was able to process my transaction after talking to the credit card company associated with the store card. Marley tried to process my transaction, but the computer froze midway due to her apparently bumping into the point of sale system. The computers used for the point of sale system needs to be replaced with a new one or sent to repairs so no one else could possibly go through my horrible experience either.

Other than that the store is pretty tidy for...

I recently had a very disappointing experience at the Sephora inside Kohl’s with an associate named Tiana. I was actively looking for products and assistance, but there were no associates in sight for quite some time. Eventually, I noticed two associates having a personal conversation at the register for several minutes. I had to approach them myself and ask for help.

When Tiana greeted me, I explained my skin concerns and mentioned the product I was currently using. Her customer service was very poor—she acted as though helping me was inconvenient. She then pointed out a red mark on my forehead, which made me feel self-conscious. I explained that I already had that area under control using dermatology products, but she responded in a rude manner, telling me I “should be using a color correction.”

When I asked where I could find that product in the store, she told me I would “probably be better off going across the street to Ulta for NYX, e.l.f., etc.” This was both unprofessional and discouraging. I came into Sephora specifically to shop there—if I had wanted other brands, I would have gone elsewhere. She never offered to show me any Sephora color correction products or provide recommendations from the brands they carry.

I have been a loyal Sephora shopper for over 10 years, and I have never experienced an associate referring me to a competitor instead of helping me find a solution within Sephora. The makeup world can already be overwhelming, and this lack of support was incredibly disappointing.

This interaction left me dissatisfied, and I would strongly recommend visiting the Sephora across the street instead. Tiana was unprofessional, unhelpful, and rude, and this experience has made me decide not to return to...

Cheri, Cristian, and Alicia are outstanding team members and upper management! After having difficulty before in life with a return, the team here took the time (starting with Cheri,) to listen to me. Then make the decision to accommodate my return. After that the system told Cristian it could only do a diminished store credit instead of throwing his hands up and saying sorry, that's all we can. Do. He also listened to me, and took the time to also look at the return. Thank you for seeing that it was a manufactures simple defect of sewing in one pocket inside out that neither the deminished value or store credit was valid, because there wasn't the size left to replace my very rare size. Instead of embarrassing me and kicking me out with a useless credit at the time, thank you for giving me the opportunity to replace the items and make my destination today. You chose customer over greed and ego. It is so rare. And I know Kohls did have something I would love right now I just lacked the time to look. Because their stores are so lovely and packed with new stylish cloths I do get lost sometimes. You took a very big step for me today compared to other companies I will always go to you first, bc I know if there an issue I'm safe. Because for some this might not be true but for others it is you never know what someone's going through in that moment sometimes it's not a person doing anything wrong and you might've just saved that person's week month or year. Thank you.. and thank you. Corporate Kohl's for allowing your managers to make the...