Ashley Store — Local services in Sandy Township

My wife and I spent a good portion of a day in here selecting all new furniture for our new house. Everyone was nice, we spoke with the owner etc. We made a large order between a brand new sectional, a bed and a few other odds and ends. Which was multiple thousands of dollars.

Upon delivery of our sectional, we noticed there was no ottoman with our order, which was part of the reason we bought it. They ensured us it came with the sectional at the store.

After some phone calls back and forth, turns out they made a mistake and it wasnt part of the deal. Even the sales person admitted she said it came with it an owned the mistake, but the manger would not give us the ottoman. They offered a nice discount, but I wasnt happy with that. Especially after spending multiple thousands of dollars.

Then it took over a month to get our pillows we ordered. They sat at the warehouse for a week and no one called us, even when they said they would call when it came it. I had to do all the calling and following up.

As a business owner myself, when I or one of my employees make a mistake, we own it. We take full responsibility and make sure our customer is 100% taken care of.

This really irritates me and has kinda left a sour taste in my mouth. The chances I spend anymore money here is slim to none.

Word of advice, make sure your getting everything you think you are. While this is only a small misstep on their end, it should have been...

We initially got a call saying that we had over $200 coming to us, from not using the warranty on 2 chairs we bought from Miller's 5 years ago. We drove to Dubois to pick out something, but when we got there, were told it had to be used on something valued hundreds more. So we left, and I wrote a note explaining our frustration. Dan Furman got back to us the next day, and was simply fantastic. He apologized profusely, and said that he would make it right. He put that $$$ into an account, set it up for us completely, sent us documentation of same, and was as kind as he could be. We ordered a recliner over the phone. We were called when it arrived. I drove up to get it, and the process was seamless. 2 men brought it to the car, unboxed it for me, and loaded it in 2 sections. It assembled easily, and it looks and feels wonderful. A situation that was negative at first, turned out overwhelmingly positive. Our sincere thanks to Dan, and to all the employess there, who made this end up so well! Lindsay...

If you are looking for a new mattress/bed I highly suggest you stop at Ashley Home Store in DuBois and speak with BOBBIE SMITH. She is SO GOOD at what she does! She is EXTREMELY KNOWLEDGEABLE and FRIENDLY. My husband and I had been looking for a new mattress for quite some time and never experienced anything quite like this! She ANSWERED all of our QUESTIONS with EASE and if there was something she needed to find out she got back to us very promptly! She had us do a sleep “rest test”, talked about the importance of the right firmness (and pillows) specifically for us and more… If YOU are LOOKING for a new BED/mattress~BOBBIE is your girl and ASHLEY HOME in Dubois is your store. I promise you won’t regret it. As for the owner Pam, she stands by her word/promise and equips her staff to give you the best experience...