Mt. Hood Outfitters — Local services in Sandy

I have rented from Mt. Hood Outfitters a few times, and previously had wonderful experiences. However, this past weekend was sadly very different.

After losing a few chains due to breakage on our way to rent skis from Mt. Hood Outfitters, we were excited to get out on the trails after walking a few miles to a gas station to purchase more chains. When renting, the service member at the front desk was very rude to other guests who did not know how to fill out online waivers - and even bad mouthed them to us as we checked out.

After getting our skis in our car and driving to Mount Hood Meadows, the state patrol had already unfortunately begun closing routes and preventing more vehicles from arriving. We then broke a few more chains on the drive, and only had one wheel driving safely. After several hours spent in the car, we were sad that our adventure continued to get worse - and we now realized we had to return our skis soon since it was now 3:00 PM.

Once we made it back to the store, we asked the same service member to offer us a voucher to come back and have a better experience. She was extremely rude, and told us that "they offer no refunds, that they only rent equipment and we are on our own". We were very sad, since we wanted to ski - and after a few minutes of horrible reactions from the service member, she then sprayed our equipment and told us "it's too bad you didn't just want to ski nearby - there are trails around the corner."

This was a completely different experience from other times - where service members set expectations by telling us where to go, where to park, and gave us info on how to prepare. She clearly did not care about our wellbeing, nor returning as customers - especially after an exhausting day of car trouble. We should have second guessed our experience after listening to her berate customers in line...

This is a must for summer fun! They offer different passes for different prices.

If you are super adventurous and want to do it all you should get an All-day Action Pass for unlimited attractions. So many fun things to do! I loved the Alpine Slide.

The cost for an all-day Action Pass is: $71 Mon-Fri, $79 Sat-Sun 3 Hour Action Pass - Starts when you purchase! $62 Mon-Fri, $69 Sat-Sun

It includes the following: Alpine Slide 9-Hole Mini Golf Kiddy Karts 18-Hole Disc Golf Pony Rides Mountain Bike Park Kid's Super Play Zone Mountain Bike Lift Access New Amaze'n Maze Mountain Bike Freeride Park Kiddy Carousel Mountain Bike Skills Park Summer Tube Hill - NEW LANES! 32' Rock Wall Aqua Rollers Batting Cages Jacobs Ladders Kiddy Bouldering Wall Volleyball Badminton Multiple Bungee Trampolines Horseshoes Tight Rope Walk Interpretive Trails Featured Attractions

Limited to restrictions below Sprint Karts 1 Five Minute Session Horseback Rides TBA 1/2 hour, TBA 1 hour Premium Attractions

Pick three attractions below 800' Long Zip Lines 1 Zip Freefall Bungee Tower 1 Jump Rapid Riser 1 Launch Tree Top 5 Bridge Tour 1 Tour Indy Race Karts

This is a place for...

We went on a half day snowmobile tour. I’ve done three snowmobile tours before in the Leavenworth WA area, with three different companies. Those were BOOORRRING! I don’t think the Leavenworth tours got more than five mph, and you got barked at, if you went six mph! The trip today was the first one that I would call fun. We had beautiful scenery, and a mix of terrain. We were able to open them up a bit on the straightaways. We will definitely be back! Scott was a great guide.

The store staff on two visits were very helpful and patient, especially the young lady that set my wife up with equipment.

Interesting that we rode double on a snowmobile that had a sticker that said “ No Passengers”. Maybe the ride would have been a bit smoother if we weren’t approaching max weight with two riders, and she was complaining that she didn’t have much room for her feet. (She has a medical condition and...