Glenn Polk Chevrolet of Sanger — Local services in Sanger

I hesitate to leave this review because once the secret is out about how awesome the service department is, I’m afraid I won’t be able to get in as easily anymore. It all started with a little shimmy-shimmy-ya when I was coming out of turns and escalated to a little wobble-wobble around 25-30 mph. I called my regular service place in Denton that rhymes with Dames Hood. I left four messages, and no one ever called me back. I finally got through to a live person, and he said it would be three weeks before they could diagnose the problem. And it would be two weeks before I could get a loaner. I would have to leave my car and either work out a ride share or pay for a rental. Excuse me? I’m with the deejay. (90s kids know what I’m talking about.) My husband suggested calling Glenn Polk. I have to give him credit for that.

So I called the service department and immediately spoke to someone. She said it would probably be a week or so before they could diagnose the problem, maybe two, and they might not have a loaner back for another week. She said she might have one coming back that day, but if I would give her thirty minutes, she would call me back with an answer. Imagine my surprise when Chase called me five minutes later. He had a loaner come back that morning, earlier than expected, and he asked if I could come on out. Say less, fam! I’m on my way!

I hustled out there on a Thursday and got this cute, little Trail Blazer. I love my Traverse, but it was kind of fun driving something so zippy around. Chase called me the following Monday and said they had found the problem, it was covered under warranty, and the parts were already on their way. He warned me that it would still take a while to get fixed, but he communicated with me throughout the entire process. When he had to order another part, he let me know and gave me a timeline when my car would be ready. It was actually done a day earlier than that. Total turnaround time? Three weeks. I would probably still be waiting for it to be diagnosed at that other place.

I cannot say enough good things about the level of customer service at Glenn Polk. The employees are so friendly. (When I was waiting to get my loaner, at least three different employees told me I could change the tv channel. Just looking out for my viewing pleasure.) The communication is top-notch. You really just get the feeling you will be taken care of from the moment you walk through the doors. When I am ready for another Chevy, I may have to switch my allegiance to Sanger. Shout out to Chase and the crew at Glenn Polk. You guys...

We had engine problems towing our RV on I-35 in Sanger Texas. We called Glenn Polk Auto Center's service line and the very nice girl said to come right in and they would take care of us right away. We limped into the dealership with RV in tow. John Seidel came out looked at our truck and went inside and started to work on getting our warranty information for our truck. Meanwhile the very nice girl got on her phone and found us an RV Park within 3 miles. We limped to the RV park got hooked up and Cal crawled back to the dealership where John had everything ready for them to start working on diagnosing our issue. They drove Cal back to the RV park which was very nice of them. John said as soon as he knew anything he would call us. This was Thursday. He called us several hours later and told us what was wrong and that is was covered under warranty. He also let us know that we were due for our transmission service at 45,000 miles and we were at 49,000. We have been on the road for over 3 months and did not get notified. That was so nice of him to find out for us and John said that they could fix up the truck and do the Transmission service. He would call when the truck was ready. Friday morning John called and said our truck was done and ready. Wow not even 24 hrs later... They came and got Cal at the RV park and took him to the dealership. We were so very happy that John and his whole team went above and beyond helping us to get the RV set and safe and our truck back to us so that we could get back on our trip within 24 hours.. We are so grateful for all their hard work and extra work to make a very stressful situation not stressful at all. We can't thank you enough for all your kind and hard work to help us. Thank you so very much John and staff. Debbie & Calvin Kaikaka Rving...

On Saturday morning 1/5 another dealership called to inform me that they needed to reschedule my upcoming appt. They then proceded to tell me that i would need to call back on Monday because their scheduling system doesn't work on Saturdays. My taillight went out in October while in Florida on vacation. As my registration was due it was urgent that i get it fixed. I have always replaced my own bulbs but according to Autozone and O'Reilly the entire assembly has to be replaced. I contacted 4 different dealerships and all told me the same thing, that the entire assembly would have to be replaced (to the tune of $400 for the part alone). I called Glen Polk on my way to Sanger that morning and Chase answered. He had me bring my car up and let them take a look that morning. I knew they couldn't fix it that day but we made an appointment to have me bring it in and have it assessed on 1/20 by a master technician. Keep in mind that what I expected when I picked my car up on 1/20 was to pay for the points inspection, transmition service, brake check and to order the assembly to be put on at a later date. When I picked my car up I had all of the agreed upon services AND a functioning tail light because the bulb ONLY can be changed. Chase could have let me continue to believe I needed a full assembly and taken written me up for the higher dollar charge. Instead he was honest, cared enough about the customer to not just take advantage of the opportunity I afforded and trusted that honesty and caring would pay off in the long run with a repeat customer....