Granite Huggers — Local services in Sanger

Very unorganized & disappointed w/ the product I received.

6/8/2024 – I saw good reviews & chose to use Granite Huggers over a big box store to replace a single vanity countertop. I drove an hour to get there. I was assisted by Sarah to look through remnant options. She did not have the strength or offer equipment to lift/show any of the granite slabs. I pointed to a small corner of a piece I liked and unknowingly was pointing at the unfinished side which is much lighter/less yellowish in color than the finished side. I was unaware of this until I picked up the final product almost a month later. During this appointment I also selected my sink options for the vanity. And, I provided the original vanity top to draw a template for the replacement to replicate the original bump-outs on the front.

6/11 – I received my countertop quote. I called Sarah and requested that the design on the quote be changed from one hole to three holes for the faucet. I also requested a 4” backsplash be added to the quote. During the call, I asked if I needed to provide a card for down payment. Sarah stated that because it was a small order no down payment was required and I could just pay in full at the time of pick-up.

6/19– I received a text message from Sarah, “It’s Sarah with granite huggers. I’ve tried to call you about your vanity top but the calls go straight to voicemail. Could you send a pic of the faucet choice you have?” I sent back the following message with a link to my faucet selection, “Hi Sarah. Sorry I missed your call. I usually don’t answer if I don’t know the number and I don’t see a voicemail.”

6/25 – Misty called. She was unaware that I had sent any information about my faucet selections to Sarah. She asked all the same questions again. She was unaware that the top I left with them was there to be used as a template for the new countertop. She asked again for the faucet selection, backsplash and cut options. In contradiction to what Sarah stated, she also said that I would need to provide a down-payment to process the order.

6/26 – Sarah called and said that the countertop was ready for pick-up, but that there was not sufficient room for a backsplash. I asked them to cut the backsplash anyways. I let them know I live an hour away and asked if it would be ready for me to pick-up that Friday. Sarah confirmed that the order would be ready for pick-up that Friday.

6/28– I drove the hour there. Both Misty and Sarah were in the office, but I was told that neither of them knew if the backsplash had been cut or where the original top was. They did not seem apologetic about the waste of a drive there and didn’t show much concern for finding my items. I’m still confused why they couldn’t call someone that knew this information so that I didn’t need to make an additional trip.

7/2 – Frustrated by the constant delay, poor communication and awful customer service, I messaged Misty and asked to pick-up the original top.

7/3 - Misty replied and said that everything was ready for pick-up.

Pick-up – I Drove an hour there. The new top has a chip behind the faucet (difficult to see in the photo, but very noticeable in person). I didn’t notice until I got it home to install it, because they loaded it directly in my car extremely dirty and dusty. The original top (that I planned to use in another project) was scratched up beyond repair. Additionally, although standard setback for a sink is 4”(/= 2” depth required by most manufactures) as provided on the new countertop, the setback could have been adjusted by an inch to allow for the backsplash. When I picked it up, they also stated that I should have brought something to keep the sink vertical during transport. I’m not sure why that wasn’t communicated when I told them I was ordering a cash and carry.

I debated for a few weeks about leaving this review, but I feel strongly that the service I received was not on par with their rating. We are building a fully custom home and I had hoped that good service would bring me back here for all our...

Needed granite for remodeled kitchen, and we are thrilled with the results after using Granite Huggers! Sales people Misty and Kristen, the installers (who personally measure, fabricate and install), and Aaron, who sealed the counters, were all so knowledgeable, friendly, informative, and responsive. They had a nice selection of stone on their lot and also had access to other suppliers'. We chose our stone from one of the supplier's websites. The site let us look at current stock, and we could have gone to look at it in person if we had wanted. We phoned Kristen with the #1 and #2 choices, and she double checked availabilty, letting us know we could have #1 choice.

We can't say enough good things about the installers. Our large island and "L" shaped counter were done with 1 slab each. Gorgeous! During fabrication they had called with a recommendation about the size of the curve on the island. That is real "custom" in custom counters! Our cabinet install was a day late, so our counter measurement was delayed. Rescheduling was not a problem. It was 3 days from measurement to install. On day 4, Aaron sealed the granite with a lifetime seal. He was very courteous and so kind. I mentioned that I wished I had a small piece of the countertop's granite to help select the backsplash. Aaron voluntered to pick up a piece and deliver it later that afternoon, which he did. Granite Huggers has very...

My experience- After reviewing online & visiting their website, went to Granite Huggers. Upon entering the establishment at 2pm with my interior colors in hand, was greeted by woman at counter eating. Two other individuals enter behind me. The woman asked, can I help you?" aftering setting her food down and her eyes darting back & forth between all the individuals just entering. I said yes, I'm looking for granite. She pulls out a piece of paper and says, "bathroom or kitchen? "Kitchen". "Remodel or new build?" "Remodel ". "Your name?" "Teresa. What's this paper for", I ask. "It's information I need. It's to give you a quote", she replies. I said, "I haven't looked at any granite", confused at the way this is going and having 2 men standing behind me in what I can only assume are customers as well. I suggested she wait on the other 2 men, stated I was uncomfortable, and said I would take this time to look around the showroom. The showroom is rough and unorganized. Displays of corian etc are stacked wire racks. No prices. No granite displays. No granite prices. And no one greeting you, saying, "Let me show you what we have." After touring the non-showroom and waiting on the woman at the counter, we made or way to the door. Very very...