DIANI + DIANI Shoes + DIANI Living — Local services in Santa Barbara

My mom has been a client at Diani’s for years I mean before they even had their Living and Shoes locations. So this past February my aunt gifted her Oliver Peoples sunglasses from Diani Shoes for her birthday. We took a trip to the Bahamas to celebrate her birthday and my mom brought her new sunglasses along. She wore them the first day there and the next morning noticed that one nose pad was gone. We come back from the Bahamas which was one day after the “return policy”and goes to Diani to return the glasses. She couldn’t physically return them on time because we were out of the country. They told her first that there was no returns on the sunglasses, then they changed the story and said it was a seven day return policy and she went on the 8th day. Impossible to make the return on time if your not even in the country. So they then decided to take the sunglasses and contact Oliver Peoples for a repair. Two months later after no one contacted my mom she went to the store to ask what had happened. They said that Oliver Peoples couldn’t do anything. So my mom asked, “well when did they tell you this because it’s been two months and no one ever called to inform me?” They got nervous and said about a week ago. Unbelievable how unprofessional this was handled. Blows my mind because of all the lying from day one that she went to return/exchange/repair the glasses. They proceeded to hand her back the broken glasses as if they ever even contacted Oliver Peoples. So disappointing, we have no words. My mom was willing to prove to them she was out of the country and now she has a pair of glasses that she can’t even use. And lastly we own more Oliver Peoples glasses so we know that they are of good quality and they should not be falling apart after wearing them once. Warning to all to make sure you are aware of the return policy that I guess changes in a span of seconds in a...

I was so excited to find a coat in the perfect size and color, and the salesperson went out of her way to put the coat on hold for me, so that I could pay for it on my payday. I had come in twice to try the coat on to make the right decision. The day prior to coming to the store to pick up the coat, I was called by a different salesperson, to see if I "really wanted the coat", because another customer wanted it. I had the coat put on hold behind the counter, so I assume it was removed so the other person could try it on. The next morning went as I went in to the store when they opened, I was informed that my coat had been sold online. I was informed that they could sell me the larger size coat and have it altered. I was really surprised that a local business would stoop that low to a local customer. Interesting that the website is still listing the size 2, however I was told they did not have another. Will not shop here again, though I can say my initial experience with Paige was excellent. I was really...

I recently shopped at all 3 of the DIANI stores and was thoroughly impressed by the exquisite selection of shoes (which you cannot find anywhere else in Santa Barbara) and the impeccable service that I got that truly deserves to be mentioned. It was hands down the happiest, most helpful staff I’ve encountered in a long time! Each store was showcased in a way that was not only beautiful, but blended both quality high and low pieces for every budget. The attentive and knowledgeable staff ensured that my experience was a memorable one, providing excellent suggestions on how to revive some oldie but goodies from my closet and ensured my satisfaction with my new purchase of amazing shoes and a lovely scented candle from their home store. I can’t recommend DIANI enough for a fantastic shopping experience. I have made the DIANI stores a regular for shopping for myself and all my gifts, and...