Le Reve Spa Santa Barbara: Nail Salon , Massage, Wax & Facials Santa Barbara — Local services in Santa Barbara

9/19/2014 Lovely!!! Love, love, loved this charming place! I was immediately greeted by a receptionist and offered my choice of tea or water while I checked in. I was then showed to the sitting room where I awaited my service. I was then greeted warmly by my massage therapist who asked me what body concerns I had if any so that she may address them in service. I had the most wonderful service. I had scheduled a manicure and pedicure following my massage. I was shown to the manicure and pedicure room to see my nail technician. She was so sweet and explained that all of the polish lines they offered were missing the four toxic chemicals which I was aware of already having looked into this business prior to booking with them, but was happy to see their employees promote the principals of healthier living in any case. She also provided the best leg and foot scrub/massage I have ever had reassuring that I would definitely be back. If all of this wasn't good enough, upon leaving I was checked out by the manager who asked how I enjoyed my services. I raved about her staff which she stated is always nice to hear but assured me that she would pass along my appreciation her team. While in the boutique I mentioned some skin concerns I had. It turns out she is a chemist and had formerly worked with skin care in the industry. She went into a little of the science behind two skins care lines they carry and then suggested a few items that she believed would work for my skin care needs. She even sent me with a few samples of those products so that I may try them before purchasing. She also provided me her name and email for any future product questions that I may have whether it is a product of their spas or not! She was a fountain of information and I would recommend anyone with skin care product questions to take advantage of her expertise of having worked with SkinCare in the chemistry field. This spa went so far above and beyond my expectations. Even if this place didn't have the adorable design and atmosphere it does I would return. The staff, the service, and the products are unbeatable and it was such a treat have stumbled upon such a...

I flew to Santa Barbara to celebrate the wedding of my best friend. As a treat for her bridesmaids the bride took us to this spa to get pampered. The location is beautiful and the lady who did our pedicure was such an amazing person. I would have given lower stars if it wasn't for her. Our manicures were a hot mess to put it mildly. I chose a dark mauve nail polish to match my bridesmaid dress and my nails turned out looking like a chunky brownie. The brides nail polish immediately began lifting and chipping on the edges and the other bridesmaids had similar issues. as well and bubbling and unfinished nail edges. We ended up having to come back the day of the wedding but didn't have enough time for everyone to get them done so we had to do triage and get the worst of them in first, especially the brides nails. The lady who did our manicure blamed "bad nail polish". The ladies who had time to get them redone even chose different colors when they were told this and had the exact same problems afterwards. The nail technicians bring their own supplies of nail polish. Most of us used the nail polish from the lady who did our pedicure and let me tell you I had issues getting my pedicure polish OFF after several weeks. It WASN'T a nail polish issue. I can be generous and say it was, but if that was the case, why would you bring in bad products to use on your clients? The bride, understandably, asked for a refund due to the repeated issues. Not even a full refund, just a refund for the bad manicures and she was refused. Management severely mishandled this situation , accused the bride of lying and discounted her complaints because "You're going to leave a bad review anyway".

If they would have handled this properly, given us a new nail tech, done good job or at the very least, refund the bride her money for a job that was done poorly there wouldn't have been a complaint but a praise for going above and beyond for...

I paid for myself and four of my bridesmaids to get manicures/pedicures at Le Reve for my wedding this past September totaled at about $480. The appointment itself was enjoyable. It was not until a day later that I asked my bridesmaids if they too noticed that their manicure was subpar and they said "yes, they are terrible".

I ended up having to go back into the spa the day of my wedding to get the mani’s fixed. Unfortunately, the same lady (Marcie) who originally botched our mani’s was there waiting and she blamed the poorly done job on the nail polish. So to save time (because it was my wedding day) and because we knew she wouldn’t do a good job only myself, my sister in law and another bridesmaid got our nails redone.

This is where the real pain begins. The day after the wedding I flew back to Sydney with my husband, but I found time to email the manager Bridgette about receiving a refund for our trouble. Over the next two weeks I called and still received no response. Finally, I got a hold of her. We talked on the phone and while I begged her for a refund she insisted that it was an industry standard not to give refunds and that because we came in again the problem was fixed; furthermore she accused me of lying about the quality of manicure we received. At the end of the conversation she confirmed that she wouldn’t give me any of my money back because she could tell I was going to leave a negative review. I got these manicures to pamper my ladies and because I had another wedding in Sydney when we got back so I hoped to have my nails looking nice for that too..

I have attached pictures to show that I was not exaggerating about the quality of manicure. Moral of the story: Bridgette was uncouth and mishandled situation and Marcie gave us...