Orangetheory Fitness — Local services in Santa Clara

Title: Misleading Advertisements and Disappointing Experience at Orange Theory Fitness

Rating: ★☆☆☆☆

I signed up for Orange Theory Fitness in January, lured by their enticing promotion of $25 for a month of classes and their claim of "cancel anytime you like." Little did I know that this would be the start of a frustrating experience.

After attending just one class, I decided that Orange Theory wasn't the right fit for me and attempted to cancel within the month. Unfortunately, my numerous phone calls went unanswered, leaving me with no choice but to persevere. Finally, after multiple attempts, I managed to get through to someone who agreed to cancel my membership. However, to my dismay, they still deducted a hefty $220 for the following month.

I explained my situation, emphasizing that I had only attended one class and came to the decision to cancel soon after. I mentioned their advertised "money back guarantee," expecting a full refund. However, the manager I spoke with was rude, unyielding, and refused to refund me the $220.

It is disheartening that a company that boasts such a guarantee does not honor it when customers genuinely want to cancel. I was petrified to learn that there was some small print in the contract requiring a one-month prior cancellation notice. How was I supposed to anticipate this when I had only attended one class and wished to cancel immediately?

The manager reluctantly granted me an extension until the end of April, but this does not address the core issue at hand. Why should I be forced to pay $220 for services I am unable to use due to circumstances beyond my control? It is clear that the marketing claims made by Orange Theory Fitness do not align with the reality of their contracts.

I write this review to caution others about the misleading advertisements and contractual obligations imposed by Orange Theory Fitness. Be wary of the promises they make, as they may not stand by them in practice. My experience has been disappointing, and I strongly urge anyone considering joining Orange Theory Fitness to thoroughly read and understand the terms before committing.

I am extremely disappointed by this unfortunate series of events and sincerely hope that Orange Theory Fitness reevaluates their policies to align with the transparent and customer-centric experience they advertise. As a customer who had high hopes for this fitness facility, I now find myself $220 short and...

If you're considering joining this studio, please read all the reviews before signing up. I truly regret not doing so myself.

This Studio is focused on squeezing money out of people than promoting fitness. Here are just a few frustrating policies I experienced:

You’ll be charged if you miss a free trial class, even if it's your first time. If you sign up for a promo week and decide it's not for you, they'll still charge you an extra membership fee. Trying to cancel? Be ready to pay for an extra month even if you're no longer attending. One second late to class? That’s a $14 fee. Removed from the waitlist a minute before class? You’ll still be fined before you even realize you were added to the session.

Their policies are predatory, and the staff doesn't show much flexibility or empathy when you try to resolve issues. Everything seems structured to benefit the studio, not the members.

I’ve been to other OrangeTheory locations and had far better experiences. If you’re set on OrangeTheory fitness, consider going to a different studio this one has been nothing but stressful and...

I had a really disappointing experience with OrangeTheory. First of all, their policy of charging $30 for a single class is ridiculous — especially when I technically qualified for a free trial. But because I don’t currently live in the area (even though I’m visiting), they wouldn’t let me use it. It makes no sense for a national chain to have area-specific restrictions — why even call it the same brand then?

When I did attend the class, the heart rate monitor didn’t even work. They said they’d “assess it,” but clearly couldn’t fix it or offer a solution — which defeats the whole purpose of a class built around heart rate zones.

The coach was friendly and nice, but that didn’t translate into actual support or value. There was no feedback on my form, no correction, no tips for improvement — not even a check-in to ask about my goals or needs. Just a generic “ask if you have questions” at the end. Why would I spend that much money on a class where no one seems invested in helping me get better?

Overall, I felt completely unseen and unsupported. Definitely not worth the hype — or the price, perhaps...