The Coffee Bean & Tea Leaf — Restaurant in Santa Clarita

I won’t ever go back to this location. Horrible service. People are so rude and don’t take responsibility. Manager doesn’t care at all. After messing up my order twice I decided to cancel it and asked for a refund since ordering it again required a cancelation plus charging me again which is super dumb. They messed up a vanilla americano with an extra shot for regular americano with extra shot. Instead of making it again no big deal. They made it impossible. I decided to cancel and get my two receipts only to noticed they charged me twice and gave me a duplicate of the receipt. Watch out if you go there. They really suck. I had to end up at stupid Starbucks but at least they take good care of their customers and if they mess up they make it up to you. Never going back to this...

Unfortunately, the customer service at this location leaves a lot to be desired. The staff often seem unhappy to be there, which reflects in how they treat customers. I ordered a caramel blend with two extra shots and asked for it to be made extra thick. When I asked about the add shots (since it didn’t taste right), one of the employees responded rudely, saying, “It doesn’t say,” without even checking properly. Thankfully, a kind gentleman named Antonio stepped in, reviewed the tag, and confirmed the add shots were in fact listed—then kindly remade the drink.

I really dislike starting my morning like this. Picking up a simple order shouldn’t feel like walking into hostility. A refresher course in Customer Service 101 might go a long way...

Edit: So I have always loved Coffee Bean. Always choose it over anywhere else. Unfortunately I went last week and ordered my normal iced drink and when I got the total, I had to ask what I ordered. It was 55 cents more than I had paid a few days prior. Now I understand price raises and such but this is a huge jump in price! $6.30 for a coffee drink is insane. I can go to other coffee places in town and get the same drink for a dollar less and it be delish too. Plus the whole mask wearing in the drive thru is just silly!

Fave coffee by far! Staff is always so amazing and I drive out of my way to find this shop! Highly recommend! I could live on Coffee Bean coffee!...