Propinquities — Local services in Santa Clarita

I have been going to this store for years and have spent countless amounts of money, at first all was great. a lot of the clothing can be found at the mall for a lot less, and a lot comes from DTLA and is being sold at a huge markup. My dissatisfaction began when I had to return a clutch that had a broken zipper, the clutch was returned within days, and I was met with 3 different associates that had to examine it individually, as if I had broke its , they refused to refund me, but did let me exchange it , but only after treating me like they had never seen me before, they will be so kind to you when attempting to sell, forget it it if you have to return. The second incident was recently when i went in to purchase a hot pink stuffed animal that resembled an ostrich, I asked for it in just that way, and the owner seemed to be offended that I referred to it as an ostrich, and she decided to school me on the difference in a rude way , as if I was 5 and had done something wrong . I will never shop here again, and have made sure that friends I have sent there in the last 10 years don’t shop...

I purchased a bralette for my wife. My wife asked my daughter to return the bralette as it did not fit. The women that were working in the store were not friendly to her and just stood their waiting for my daughter to say what the problem was. One of the sales woman working looked at the product and said that there was a stain on it and said that my wife had used it. That was not true. She said that it was worn, stained, and washed. My daughter told her that the only reason she was there was to return it. She accused my wife of staining and using the bralette when my wife purchased it that way already. My wife saw the stain, thought that it was part of the bralettes color pattern. The point here is: my wife never used the item. She was accused of doing so. As my wife has purchased many items in this establishment, the accusations and attitudes are definitely uncalled for. Propinquites has lost a customer! Attitudes and poor customer service is not the way to...

Did not do a refund even after an overcharge on their end (we went to get it fixed day of). Went here recently. The shop has some cool things, with a variety of jewelry and clothing. We went and got many pieces from this store but by the time we headed out, we noticed an overcharge. Immediately went back, not even 5 minutes later - the cashier said that this has never happened and did not do a refund. She settled for store credit instead. We had the receipt as proof and even showed her the item tag.

If it’s a mistake on your end, it’s only right to get it fixed for the customer especially when YOUR mistake just happened minutes ago. Looking at past reviews, a negative experience in this store is...