Mr. Sushi — Restaurant in Santa Clarita

Worst Sushi and Service of my life. Let me preface this by saying I'm easy going - always cut places slack. "It was really busy tonight etc." Even so, I am well-traveled and have a seasoned pallet. I know what to expect in different environments. I cannot remember a time where I left a place so put off and concerned that I wanted to warn other patrons.

So what gives? This night was like "Hell's Kitchen" meets "Leaving Las Vegas". Why the utter lack of quality, and customer service Mr. Sushi? An off night? I think it's much, much more than that. This goes up to management and it needs to be addressed. And I feel it's worth sending a warning to future patrons about possible health code violations.

Our night begins. After a 30 minute wait to be seating, not long for Friday night, we take our place at the corner of the Sushi bar. Space seemed friendly, clean and one of three Sushi Chefs takes our order almost immediately. All seems on the up and up. We decide to go with the all you can eat, which for me is about 1/2 a roll. I have a small appetite. I don't mind though because I have some favorites here. One is the Jalapeno mussels. My husband and I each order some. Mr. Happy says "Yes, of course, what else would you like?" My husband orders the Seaweed Salad, which arrives quickly and is up to par. I am content to wait for my mussels. How about cucumber salad the chef grins at me? I'm thinking this is Soon a huge plate of sweet soggy, oily brown cucumbers are plopped in front of me.

Ugh, I grimace at my husband. This taste horrible. ): If I had, know that would be the last food we'd get over 30 minutes I might have been a little more enthusiastic. In that time, we watched Mr Happy fling his sauces, spin, twirl and pirouette through the sushi bar. We waited some more. After 30 minutes, I flagged down a waiter and ordered Tempura.

Catching Mr Happy's attention proved more of a challenge. His eyes darted here and there but seldom focused on anything. "Are our Mussel orders on their way?" Yes, Yes. They're coming. He stumbled to what looked to be a small oven and came back with a beer in his hand. Then I watched stumble to the kitchen and do a spectacular twirl back to us with a large piece of food hanging out of his mouth. I'm not sure what it was, a sandwich? I was thinking, Well at least he gets to eat.

I got someone else's attention and order a roll for myself...asked if it could be a small one, half an order. Why waste food? The happy drunk chef scoffed at me. "NO." it cannot vary from my menu. Huh? I am asking for less food. We waited again...tick tock, tick tock. Tick tock. My husband repeated our orders. Finally, Mr Happy, or Mr. Inebriated, started cracking jokes about no "White Man Rolls. I only make Mexican Rolls then inquired about getting a job as a plumber with another customer. Evidently he too sensed his limitations as a Sushi Chef.

So the night ends. I was served one disaster of a roll, messy, tasteless and I've felt unwell since tasting it. My husband received several pieces of Sushi, almost all the wrong fish. Salmon shouldn't be hard to decipher for a Sushi Chef. We never did see our Mussels. So basically our dinner consisted of soggy cucumbers and seaweed for dinner and a hefty $65 + bill. That's a bit much in my opinion. We told the waiter "I only had the one roll, but no one cared." That's the part that bothered me the most. Restaurants are a service industry. Places that succeed are ones that care about their customers. We were there for at least 145 minutes. Don't ignore us because we are kind, well-mannered people.

I went out on a "date" night with my husband and ended up with an empty wallet, and sick stomach. Hoping food poisoning isn't the icing on the cake. So bad fish, bad service, and questionable actions of the staff....hmmm. How many other Sushi choices are there in Santa Clarita? Dozens...maybe more. Why would we choose to...

This was my third visit here and we’d been satisfied that last two visits so we’re happy to come back.

The two stars are just for the sushi which half we loved and half was decent. The service is what makes my score so low. I sincerely hope the manager or owner of this establishment reads this.

We dined here yesterday (12/10/23) and arrived at 8:15pm. Both Yelp and Google say this business closes at 9:30pm on a Sunday. Upon entering I’m greeted by a younger guy who was a host from what I could tell. I tell him how many people are in our party (3) he proceeds to look at his phone to check the time and says to me “all right” and seats us. Halfway through our meal at 8:45pm the seats at the bar were all picked up while we were eating right next to the bar. At 9:00pm while my husband is still eating the come to take the soy sauces from our table. Our server Sienna brought us our food and never came back to our table to check on us. I got up once to address some staff that was filling, soy sauces in the middle of the restaurant for some additional condiments, and upon getting uninterested and bothered responses from them I let them know I would find my server myself. At 9:07pm all the seats that where not being occupied by a patron where up on a table. At 9:09pm I’m waiting for my husband and daughter by the hostess stand, and the young man, who appeared to be the host, asked me if I needed anything. I let him know that I was waiting for my husband and daughter to exit the restroom, and he proceeded to tell me that they walked out. I confidently told him that they were in the restroom. He said he saw them walk out. I let him know again that they were in the restroom and I was waiting for them. As if I was not allowed to wait for them. At 9:12pm as we are getting ready to walk out the door a couple comes into dine and the host ask them if there there for takeout because they’re no longer seating people. The couple seems confused since the door says they close at 9:30pm but they turn around and leave.

I have never felt so rushed or unwanted in a restaurant. With how expensive it is to dine out and as frequently as we get to do it the last thing we should be made to feel like we are a bother. There was no manager or supervisor on staff and it seemed that the entire crew was doing everything they could to make sure that we were out of there before 9:30pm. Horrible dining experience! We will never go back! If you’re considering eating here, save your...

Highly recommend this Sushi restaurant. Took my 10yr old son for the cooked Dragon and Crunch rolls, and we absolutely loved it! The Eel was tender and flavorful. The Crunch roll had the perfect texture. Both were equally delicious. This was our first visit to Mr. Sushi and we went during that 'in between' lunch and dinner time. Surprisingly the place was very busy even after lunch, but we were seated immediately. We were waited on by 3 different servers that made sure we were taken care of, if we needed anything. Another surprise was the food came quickly, which I was very happy about. (That was refreshing considering the awful experience we had at Sushi661. That place is not what it used to be.) The reason I give it 4 stars is that the chairs could have more cushion, and there is a wall area used for storage or misc items, stacked chairs, in clear view. Maybe I'm being nit picky, but it takes away from the ambiance. The food we had definitely gets 5 stars! Another thing I enjoyed was the current mainstream music. We will definitely be back here and continue to as long as the Sushi is served...