Thai Dishes Valencia — Restaurant in Santa Clarita

We are new to the community and we decided for the very first time to eat outside. Thai food is our favorite. So we were looking for something good to try. The lady of this restaurant sounded so sweet and welcoming when we first entered. She came took our order so we started very quick with something for the table because all our 3 kids were hungry and especially our 5 years old she woke up from nap and hungry so she was crying. We asked to get these couple things going. The server was sweet to our daughter, she gave her a little thing from the restaurant trick or treat bucket until the food came. After the kids started eating we were quite my husband ordered his entree while they were taking the appetizers so they brought it to the table ( which they should have waited until everyone oreder their entree) but that is not a the problem. The kids were happy at this moment. We kept waiting for plates and serving spoons no one came by to check. My husband had to go to the front to ask and the lady apologized that she didn't bring them earlier. So she handed my husband the serving plates and spoons. We have already started with what we got and waited and waited she didn't even look at us or come by to check. My husband had to go back to the front to see if she could come by to take our order and she told him it is going to be a while until she can and she doesn't want him to wait in a very rude way ( she seemed bothered by our kids) so my husband let her know on the spot how rude she is and told her to check us out. It was $70 for steamed dumplings, spring rolls, and yellow curry and beer. Over all very loud lady who called ppl name too loud to hand then their online order. Very unprofessional. Not a kids friendly. We like to eat outside and enjoy the experience otherwise just get it delivered home. The environment is nice but the server is BAD and RUDE. The food hmmmm we don't know because really we didn't get to try it. We are not going there that for sure. I suggest you go somewhere else.

FYI she asked me why my daughter crying I said she hunger and she wants the phone. She said why don't you give her the phone LOL are you in your mind to even ask customer and...

We went yesterday Sunday with my husband and daughter. It was our first time there. The food is very good and we were excited to return. The waitress, who was a somewhat passive aggressive lady, treated us very intensely and did not serve us a plate of ribs that we had never ordered. We had only asked her the price. Even so, we did not say anything and we received it and obviously we were going to pay for it. She brought our bill of $166.90 and demanded that we pay her the 20.00% tip, which was $33.38 or 18.00%$30.00 the bill says "gratuity suggestion" My husband did not give her exactly that amount and said, "Are you only going to give me this?" she got so angry that she started mistreating us, she treated us as badly as if we hadn't stolen the food she even reluctantly threw our takeout bags at us and started yelling, complaining to her other colleague, it was so humiliating and embarrassing after everything we spent at the restaurant, the food is very good but we concluded not to return never, the waitress's manner is very unethical, I don't know if she's the owner but the tip is not mandatory and it depends on the quality of the service, I was already asking myself why her "kindness" was so false, I had never felt so bad, I recommend the restaurant and the food is a total success, but I hope they don't have this lady so arrogant, I hope she's the only one like that, it's not the restaurant's policy and it's not a business that operates within a fine line of ethics and questionable parameters according to the California Revised Law SB-478 on automatic tipping for establishments. Trying to charge us predetermined tips, Employees should not demand tips from customers, they should not expect customers to top up their salary, much less with such a despotic and arrogant attitude. Tips are something that is voluntary and if the service is worthy of quality in terms of kindness, it should be something natural, not forced to the point of almost twisting the customer's arm to give them what they demand, whether they like it or not. It was unpleasant. What a shame we had found...

Ive literally never reviewed a place before but well yeah. I used to love this place, and have recommended it to a lot of people who liked it as well until recently. I hadn’t ordered in awhile but today my husband and I ordered takeout/delivery, and to my dismay I realized why so many of our friends have stopped ordering here. They have literally cut their portions in half, including not putting entire ingredients in their recipes that normally are there. I understand inflation, but for their already expensive prices when you receive less than half the portion that you are normally served but charged $20+ for that dish. Beyond ridiculous, and the flavor was all but missing. On top of all of this, 2/4 of the items we ordered were missing entirely. Extremely disappointed, the best thai place in scv is going down the drain. I was even thinking of ordering a different thai place but I literally said, this is thai valencia what could go wrong. Wish I wouldn’t have ordered here and wont be again. Sad sad sad, thank you for turning me into a Karen...