Free People — Local services in Santa Cruz

The movement is that this company is very very poor in Customer Service. I ordered an expensive item on 3/18/23. I had an estimated delivery date of 3/26/23. Never received the item. I called to inform the company, Free People. The Rep said to call back in a couple of days. I did that. The second Rep said to call back in a day. I did that. The third Rep said to call back the next day. I did that. I am getting the runaround. No one will help me. I even went to their Corporate and complained. I get nowhere. All I want to know is where my order is or give me a refund. Is that too much to ask? No, I do not think so. Macy's and Nordstrom have way better customer service. You all need to attend their school of excellent...

I love the style of the store and the products you sell but I’m plus size and you have absolutely nothing in my size because you don’t want my business. Anyways, I was there with someone and felt like we were being stared at and watched every time we picked something up. We came back a second time, not by choice and because this time we were buying something we had a very different service experience. Which was pleasant and very nice. Just weird and I’m not fond of businesses that aren’t inclusive. You could have just like ten outfits in there plus size and that would be better...

I LOVE this store! I’ve worn Free People for literal decades which means I have been to my share of different locations. This location just does it right! I’m always impressed with the style and flow of the store. The manager runs the store in such a friendly and helpful manner, it makes me want to only shop here. She always has such great style of her own that I find myself buying pieces just because she pointed them out. I’m guessing she does the hiring too, because her staff is as warm and helpful as she is. Here’s to many more years of...