Ocean Massage — Local services in Santa Cruz

I’ve actually been going to this establishment for a few years and was unaware that they had changed ownership and staff until my most recent visit. While a few of my previous visits have been a little hit or miss, nothing compares to this most recent experience. The woman was very nice, but the experience was very far from relaxing. She brought the appointment phone into the massage room and it rang a total of four separate times. The ringer was super loud and she took all four of the appointment calls in the massage room (each of which lasted a few minutes). In addition to that, she ended the one hour massage I paid for early and only worked on my back and on the back of my legs (no hands, no feet, no arms—all the things I paid for when booking this specific thing type of massage). When I asked her about the rest, she told me that my time was up and that she had already spent it all in those two places. Lastly, when I asked if I could pay with a card (they make you pay and tip before the massage) she told me that was absolutely fine, but what she declined to tell me, is it there’s a three dollar credit card fee. I understand this isn’t a great deal of money, but had I known, I would’ve simply opted to pay with cash to avoid it. All in all, it was a really disappointing experience and I won’t be going back. I honesty don’t think they’ll be able to remain open for very long as I’m guessing I’m not the only one who had this...

Scammy scammy going on, I never post a review without serious consideration but after my experience. I’m saddened to say the posting of a false price and not informative of the price at the time of placing the reservation, they also changed the location which was a bit concerning and as other reservations after us said the same thing, we booked because of their posted prices. Seems to be targeting tourists, posted price online and outside and then inside at the time of appointment you are informed of a new price. Possibly a BBB issue of false...

I am a massage therapist. I received a massage at this spa that really hurt my lower back for a good 5 days. I have an obvious scar on my lower back from back surgery that doesn't usually bother me. The person massaged that area over and over so hard even though I asked to go lighter but that was ignored. I called afterward and talked to them and the woman that answered the phone basically said that was normal. If I did that to someone where I worked I'd probably be fired. I am...