User Friendly Computing — Local services in Santa Cruz

Toshiba laptop that is only a few years old started having video problems when opening the lid. USC (User Friendly Computer) diagnosed for free, unfortunately the repair cost more than a new laptop. When I was searching for some files on the old laptop it asked me for my password that no longer worked. USC got into it and informed me of an issue in the operating system that randomly does this, not me, again no charge. I brought them a new laptop to transfer the old, very old software into the new system. We are back in business in only one day and at a price that was shockingly affordable. The USC team is experienced and they live up to their...

Matt and the folks at User Friendly Computing are just that: friendly and super effective at repairing computers. I am self-employed and rely on my laptop for work and was nervous there would be downtime while I got it repaired. Matt took my computer in on Friday and made a same day assessment of what the problem likely was. He called and explained to me his process and what he thought the likely culprit was. He then ordered the part which arrived on Saturday and the computer was ready to go on Monday. Super fast turn around, super welcoming staff. These guys are awesome. I will surely be a...

The most ignorant staff I have ever encountered Right away the person behind the counter became defensive and judgmental (body language). I proceeded with a genuine greeting which he showed no interest in hearing I then as my simple question which he again wasn’t interested in hearing. He only responded try click away. In which they referred me to this user not so friendly company. Make sure you don’t have a cane or anything wrong with u if u choose to patronize this place. As for me I’ll take my money elsewhere. Where I’m not judged because of...