The Spa and Sauna Co. - Santa Cruz - Home of Hot Spring Spas — Local services in Santa Cruz

We bought a Limelight Beam spa/hot tub from Chad at Hot Springs Spas in Santa Cruz in October, 2018 and it has been one of the best purchases we have ever made. We also got the cover lifter and the umbrella. We love the cover lifter and couldn’t live without it. I would absolutely recommend anyone buying a spa to get the cover lifter. We do not really use the umbrella and I wouldn’t recommend getting one. We use our spa about 4-5 times a week, and it is always perfect. Taking care of the chemicals at first seemed complicated, when we were handed a box of what seemed like a lot of bottles of chemicals, but we were also given laminated instructions on using them. Chad, and the other helpful people at Hot Springs Spas, is also good at explaining how to use the chemicals, should questions ever arise. At is turns out, keeping the water clean and balanced is actually pretty easy. We add one capful of the Shock once a week, and only occasionally need to add any other chemicals. The 24-hour ozonation keeps the water super clean as well. The jets are really powerful and extremely therapeutic for working out tight back muscles. I would probably set up the jet patterns differently, but overall, they’re fine. We also love the waterfall and the colored lights inside and outside of the spa. We love everything about our spa and can’t imagine not having it. I can wholeheartedly recommend the Limelight Beam spa and Hot Springs Spas...

Dealing with The Spa and Sauna Company has been a nightmare. We ordered and paid for a new spa cover on Sept 11. We were told 6-8 weeks. By Nov 11, I had not heard from them so I called. They said they would check into my cover and call back in an hour. After not hearing anything for several hours, I called back to be told the cover had arrived at their warehouse, but was damaged and they would order a new one. They said they would call me to let me know how long it was going to be this time. After another four weeks without a call, we called again to find out if we were ever going to get the cover and we were told someone would call us back. No one called back, but we did get an email the next day saying our cover had arrived and did we want to pay $225 for it to be delivered. We emailed back that I would just pick it up the next day. I drove to their store and they told me the cover wasn’t there, but it should be there sometime today. Hoping to get the cover tomorrow, but don’t have a lot of hope.

We always try to support local business, but we could have ordered the cover online with a 4-6 week wait time and almost $150 cheaper...

Be warned. These are terrific hot tubs - there’s no question about that. Unfortunately the delivery side of the business is a complete mess. Morning of delivery: “Sorry. The delivery truck broke down”. This was resolved after I had to push for a solution. After delivery, you will have an electrician out to complete the circuitry and wiring at your expense - this is customary and discussed beforehand. However, when your electrician says that you’re missing parts, everything halts to a standstill. I was contradicted when I called the shop to communicate that hardware was missing until they finally said that I was correct in missing electrical hardware. Apparently there’s a final inventory list completed with each delivery and in my case, it was checked off fraudulently. I was missing an entire sub panel. Long story short, my electrician left and I’m still staring at an empty hot tub in my backyard that cost $20,000. That’ll be at least another $160 service call when I’m able to have one out again. I feel like once the business has their money, you’re placed on the back burner....