Walgreens — Local services in Santa Fe

Scheduled a COVID shot at Walgreens on St Francis as this is the pharmacy I typically use. I received several texts from Walgreens reminding me about my appointment and another today that instructed me to check in via the text processonce. Finished checking in while waiting in line for a prescription (the process asks multiple other ?s). Once complete it tells me my name will be called when they're ready for me. Yet that did not happen. My appt was scheduled for 4:30 which came and went. Id been there since 4:15. The same checkin text tells me to go to the "Consultation" window with questions. So i did and relayed that id checked in via the text checkin id received. She asked me if i checked in at the desk. I said "no, i picked up my prescription but the checkin via text process didnt tell me i needed to do that in addition. I was in line picking up a prescription and could easily have done so. So she tells me i need to go checkin at the desk. The line at this point now has at least 15 deep I said "well, i dont feel i should have to wait in that line again. If that was the process it should've said so in the text process." She tells me to go wait by the door to the shot room. 15 minutes later im still standing there. Finally a guy at the desk yells over and asks me if i checked in. "Yes i did, via the text." He has no idea what im talking about. He checks me in and 5 mins later i get into the room, with the same woman that 20 minutes ago told me to wait by the door. We get in the room and there's a framed statement about treatong people well from Charles Walgreen on the wall. I chuckled and said" I think the pharmacy employees need to read this" She asked if i didnt think i was treated well. Lol. No I do not and I'll be writing a review about my experience." Walgreens: do better. Your employees had no clue you have a text checkin option and using it got me nowhere except being blamed for following that procedure. I dont have an hour to spend at Walgreens and deal with unfriendly workers. The woman did give a decent shot but it was not worth the frustration. This is not the first issue so unfortunately in a town full of poor Walgreens its time to try to find a...

The pharmacy staff is wonderful. I’ve had my prescriptions filled all over town and no one cares like this staff does. Many of the cashiers and techs have been here a few years now, you can see the camaraderie in their group. Everyone is polite and goes out of their way to help you. If you show up to fill a prescription and they don’t have it in stock, they’ll call around and find it nearby. I have some specific preferences like manufacturers and they always meet those needs. Furthermore, I’ve seen the same three pharmacists here for a while now which gives me hope for their retention. About two years ago CVS pharmacies stopped accepting Presbyterian insurance, followed by Pharmaca (spell?) closing down last year, and a lot of those clients shifted their prescriptions to this pharmacy. This is to say, that the number of customers they serve recently increased dramatically and they’ve risen to the occasion. They’re BUSY, busier than i’ve seen any other pharmacy, and their care and attention...

We go here for our vaccines because they have a nice, clean private room where they give them, but as far as service goes, they get one star, if that. I checked ahead to see if they had glucose strips in the quantity I wanted (just needed 30). I stood in line, with my cane as I’m mobility challenged, for a half hour and when I got up there they said they only had the 60 container for $80 (I bought that same dual container on Amazon for $26). Online they said that they had the small container in stock but they did not. I never buy prescriptions there as they are the highest priced place around for prescriptions. They need more staff in their pharmacy department. Went there for flu shots and after waiting in another long line, we were told it would be an hour and a half wait. So we have learned to make an appointment online to beat that trap. I’m seriously looking for a better place to get our yearly vaccines. Their customer service stinks and everyone seems to be in a bad mood...