Walgreens Pharmacy — Local services in Santa Fe

The Medley about a block away suddenly went bankrupt and sold all their customers to Walgreens. The problem is that someone at Walgreens failed to do the work to transfer the customer information. So when Medley said the prescription was ready, we headed to Medley, only to be told their pharmacy was closed and the prescription was at Walgreens. Head to Walgreens, only to be told that they have no such prescription, and it will have to be filled, please come back later and wait 30-60 minutes again. OK, fine, we get the call the next day, and head down, and wait another 45 minutes, only to be told that our insurance information was not transferred, and full price must be paid. We give them the insurance information, and they say the insurance is invalid. We need to straighten it out ourselves, then come back and wait again. Uhm, no, I'll go to Del Norte and fill my prescriptions there.

And, as for closing for meal breaks, I'm not sure why they do that, we has to wait for the pharmacy clerk to finish her snack before she...

Got a text that my prescription was filled here.

Waited in line for 20 minutes. Pharmacist then announced “this line is only for Covid testing. You have to go around the corner for prescriptions.”

“But there’s no sign anywhere that says that. We’ve been standing here a long time.

“You have to go around the corner for prescriptions.” No apology. At least 10 of us got out of line and went around the corner.

“Your prescription was filled at the Zia road location.”

But I have this text and a voicemail saying it was filled at this location.

“It’s not here.”

Then why did I get this text and the voicemail.

“I don’t know.”

Is there anything you can do to help me?

“No. Next customer.”

It’s like this...

So as a former pharmaca/ medly employee, I can say that we were pretty unhappy when Walgreens bought our pharmacy customers but not the store and closed it down. Apparently the higher ups didn't realize logistically what a nightmare it would be for people to get their prescriptions at Walgreens. I've been getting mine there for years, and found them to be very efficient and pleasant. The new influx of customers has thrown them into overload unfortunately. The Walgreens top brass are to blame. It's been both a disaster for the employees and the customers. Sadly, that's the American way. Profit...