ring — Local services in Santa Monica

Buyer Beware!!!!!

Well Well Well -

When is a Ring Outdoor Stick Up camera, not a Ring Outdoor Stick Up Camera?

When it can not operate a decent camera picture in cold temperatures at night.

Solutions tried before a Manager called me back?

De Fog Spray, De Mist Spray, Fairy Liquid, Windscreen Wipes, De Fog Wipes, De Mist Wipes.

It does not matter what you use, as it will simply freeze over any way.

But then again, if the unit required such a protective coating, wouldn't Ring have done this during the manufacturing and testing stage.

I mean 0 degrees or even minus 1 is a normal temp at night. We are not talking -30 here.

So I advised Ring the Outdoor cameras I stupidly bought 4 of was Not Fit for Purpose.

I offered them the chance to send me a stamped address jiffy bag, so they can inspect the goods in-house.

Manager - We don't offer that under warranty. But? No, we can give you a 30% off discount voucher.

Manager - Have you tried Fog Spray? Yes? Well, that's not covered under warranty?

Have you understood the FACTS of the case I presented, not my opinion, the FACTS?

My Ring Doorbell unit operates at the same temp subjected to Outdoor Stick Up camera.

Question - So why is the Outdoor Stick Up camera the only one presenting these visibility issues and then freezing over.

Answer - The Outdoor Stick Up camera is Not fit for purpose.

Ring Manager - Sorry that's Not covered under our process. We can't exchange, (Didn't want or ask for an exchange as they are All like this?). as that option is not available for that.

Question - Can you send me a prepaid Jiffy Bag?

Manager - No, we CAN'T OFFER that service?

Customer - But I think you should take this opportunity to inspect and test your goods, and I can send you the Screenshots of the different problems as they appeared on camera.

Manager - I can offer you a 30% discount on future Ring products.

Customer - Can you ask your manager or Director?

Manager - No, I've worked here 4 years, and I can tell you we can't offer that it's not OUR PROCESS.

So final word was No Exchange, No Jiffy Bag, No asking Manager, No asking Director, No Inspection, No Duty of Care, No Sale of Goods Act, No Fit for Purpose cases, No Customer Service, No Care about Customers as we've GOT YOUR MONEY and WE DON'T CARE.

Signed.

A Manager. Ring.com

N.B. Where only certain specifications and wild claims of an Outdoor camera, minimal instructions, and troubleshooting available before buying.

ie We Don't want Customers to know these issues before purchase.

Addendum FAO Ring.com

1. The Sale of Goods Act 1979 (SGA) was a UK law that regulated the sale and purchase of goods. It was replaced by the Consumer Rights Act 2015 on October 1, 2015.

However, some provisions of the SGA remain relevant, especially for business-to-business (B2B) sales.

What did the SGA do? Ensured that goods were of satisfactory quality

Ensured that goods were fit for purpose

Ensured that goods were as described

Protected both buyers and sellers

2. The Consumer Rights Act 2015 (CRA 2015) is a law that governs consumer rights in the UK, including: Sale of goods

Consumers have 30 days to reject faulty goods and get a refund. Businesses can only attempt to repair or replace faulty goods once.

Digital content The CRA 2015 includes new provisions for digital content. Services

Businesses are contractually bound by claims and promises made during discussions about services. Unfair contract terms

Fit For Purpose, please Read Urgently.

3. The Consumer Rights Act 2015 (CRA) states that goods must be fit for their intended purpose. This means that consumers can expect goods to be usable for the purpose they were sold for, as well as any other purpose they made known to the seller.

What does "fit for purpose" mean? Goods must be fit for their intended purpose, as described, and of satisfactory quality

Goods must be fit for any specific purpose the consumer made known to the seller

Goods must be fit for the purpose they are supplied for, even if that's not the purpose they're usually...

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