Subway Sandwiches and Catering — Restaurant in Santa Monica

I ordered two footlong sandwiches on line with the promotion program buy one, get one free. When I picked up at 2461 Santa Monica blvd, suite b, I was only offered one instead. The explanation was that I didnt put in the code when I ordered it. This minor error should be easily corrected. But they refused to do it. At beginning, they argued that it was my mistake. They would not like to solve the problem for me. More ironically, the owner told me through a phone in one of the customer service lady that the specific shop did not participate the buy one and get one free program . Actually, before I submitted the on line order , I asked the same customer service lady if I could get the same deal by paying in the shop because I didn’t want to leave my credit number on line. She told me that I could only get the deal on line. Obviously, it is a flat lie that the shop didn’t participate the promotion activity. I felt to be treated as a fool.

Im writing to ask for a refund of $13 I paid. User's recommendation:...

Terrible experience. Long line, 1 person working, order through the app and they didn’t have what I ordered. The girl at the front didn’t want to substitute for something else but she didn’t know how to cancel the order bc I order through the app . So frustrating bc the app doesn’t let the costumer cancel, it has to be the restaurant and they don’t even show their workers how to do it. Not going there again. Also, Bad attitudes from the employee, I understand she was the only one at the time but she doesn’t need to act all rude and be mad at costumers bc they decide to do business with a restaurant that doesn’t have enough...

Horrible customer service, told me they close at 8pm and it was barely 7:30pm and 'sandwich artists' were extremely rude about it. I went home empty handed and hungry. But at least I have my money that I can spend somewhere that deserves it because it won't be here again. I've already had many rude encounters but this was the final straw. I understand how it is to work at subway, I used to be the 'Person In Charge' for closing and I never refused a customer before closing and I closed at 11pm... Not 8pm... For the owner, if they care about their customers, Saturday,...