UNTUCKit — Local services in Santa Monica

Mila Fay, Store Manager here, took ownership of a problem and went out of her way to correct it. Great retail service!

I live in Miami and ordered a shirt as a Christmas gift in the Aventura, FL store. The Santa Monica store had the size I needed in stock. After Christmas, I realized I hadn't received the shirt, so I tracked down Mila, the Store Manager in Santa Monica. She provided the tracking number and we discovered that the shirt had been mailed to the wrong address and accepted. Not my fault, not her fault. She located the shirt I needed and shipped it out. Shortly after receiving the shirt, Mila called me to make sure I received it and to let me know that the other shirt had been returned by whoever accepted it.

My faith in humanity is reaffirmed. AND I love UNTUCKit. This was my first experience with them. I love every item I bought from them - so this experience with top notch customer service was the...

My partner and I visited this store last week whilst on holiday from overseas and the sales person there was SO friendly and helpful. Beyond helping my partner find the right sizes, he also gave us a range of recommendations for local food places to try. We had a chance to try two of them and they were excellent. We were very grateful to have such a genuine, positive...

WOW!! Hey Santa Monica retailers, if you want your employees to know what customer service looks like go see Cris at UNTUCKit!! We are here visiting and went in to check out UNTUCKit clothing. The store is beautiful, organized and well stocked. Cris was by far the highlight! Thank you Cris for taking good care of us and making sure we left as new fans...