Westwood Appliance Sales and Service — Local services in Santa Monica

The woman who answers their calls is EXTREMELY rude. I live in a building in Marina Del Rey, and this is one of our preferred vendors. I have a DXV AT200 LS SpaLet bidet toilet that needs the nightlight and lid motor replacement. Before I could even get a word out, she interrupts me and tells me they don’t do plumbing. This isn’t plumbing. I told her it was electrical/motor work, she cut me off again and said they aren’t electricians and tried to give me an electricians number? Electricians won’t fix a motor. Every plumber I’ve called has said to call an appliance repair. I have the replacement motor, the light, all of the parts needed and instructions from the manufacturer including access to a live zoom call with the manufacturer to walk whoever through fixing it. I just need a tech to come fix it. The manufacturer doesn’t have a tech on this side of the country. This is a very high end and uncommon toilet, it’s more of an appliance than a toilet. Think heated seat, night light, automatic seat with motor, bidet with different settings, the toilet does all kinds of things that plumbers do not fix. No plumbing needs fixed. Whoever answered at Westwood appliance didn’t even let me get past the word toilet before she completely didn’t listen. I was unable to even get a word out past “I have a toilet-“. Horrible, horrible customer service and I will be attending my next HOA meeting to petition removing them as a...

My experience with, Westwood Appliance, was truly GREAT! . As I sat and had a wonderful conversation with the owner, a very knowledgeable gentleman, regarding the world and .many changes through the decades, Jacob worked very hard to diagnose the problem with my refrigerator. I was expecting the worst news, since the appliance is over thirty years old. Since I hope to remodel in the future, I was very pleasantly surprised when it was a matter of an adjustment to one of the parts, which helps to control the compressor, The service is EXTREMELY professional, and the service call was at a great time. I am so happy that they were recommended to me, and they will be my go--to appliance repair for anything and everything in the future. The price was VERY reasonable for the work done and saved me a much larger expense with another company. Thank you to, Danielle, and everyone that I spoke with, you were all GREAT! I ABSOLUTELY recommend them to anyone who wants honesty, which is difficult to find these days. Thank you...

Ten days before a planned 20th wedding anniversary trip, our refrigerator went on the fritz. It had been cooling less everyday and was time to take care of the problem. I went online for repair options and found WESTWOOD APPLIANCE in Santa Monica. We live in SaMo and since WESTWOOD was family owned and operated on Pico for many years, I decided to take a chance on them.

I stopped in at their store, spoke with the owner, Danielle, and we set up a date for someone to come to the apartment and check it out. Two days later, Jose, came by and diagnosed the problem. It took him less than ten minutes. He gave me an estimate and a few days later came back and fixed it.

I’m happy. We came back from our trip and everything is working just fine. I have nothing but good things to say about WESTWOOD, Danielle, and Jose. This is a ten-year-old Whirlpool that we’re talking about and it’s working just fine...