Burger King — Restaurant in Santa Monica

I truly do hope that the team in this particular franchise including the manager of coarse get to read this comment. I am so grateful for the customer service the women in this store provide on the drive-through. I am that one guy who always asks for my burger to be “off the grill please” though now I know I should ask for it to be “off the broiler please”. I like to eat my food fresh, I don’t mind the fries not being fresh I understand they can’t make a fresh batch for every single customer. I do appreciate the fact I have never been given a dirty or mean look for asking for a fresh burger instead of one sitting around warmed in a container. So thank you, thank you for being so kind, understanding and nice. Every single time I’ve come to this location I’ve always been helped by women therefor I said the women in this store provide the best service of all the burger kings I’ve been to. The one time I was helped by a man in this location my burger unfortunately was not “off the broiler” it was not even warm but rather cold. So from now on if is not a woman on the speaker I just drive off, they are doing a phenomenal job so if the manager reads this please give your ladies a raise! I do apologize if it’s too much to ask for a fresh burger but is just how I like my food. I’ve never found a hair or anything dirty in my burger for asking it fresh instead I’ve found great smiles handing over my food. Whenever I am craving Burger King this is the Only location I come to. Every other location doesn’t care for my request, ignore me, give me a warm burger cold fries and a soda with barely any ice in it. So this is the best Burger King in California in my opinion. I hope I continue to be helped the same way in this store as I always have in the past as it is my favorite spot to eat a fresh burger in town. So thank you and you’ll...

I show them a rodeo burger that should have been a double cheeseburger, and the lady throws the rodeo burger in the trash ….. why not let the customer have the food that you gave them that’s wrong instead of throwing it in the trash? Then gives me fries (worth more than the tossed burger) for the mistake…. lol so you lost even more money and wasted food by “making it right”? There’s literally homeless people outside and you’re throwing a perfectly good burger in the trash instead of letting the customer keep it? I’m shocked and I don’t want to come back here and I would have rather had the burger you pulled from my hands and threw away instead of these overly salted fries that I’m not going to eat.. A little customer service can go a long way. Losing a customer over a few bucks isn’t worth it. I asked her why she threw it in the garbage instead of letting me have it and she said it’s BK policy. Please change your policy so you can reduce your food waste and increase your customer satisfaction when you...

The worst fast food place Ive ever been to. I ordered my meal, and asked for a diet coke. The guy gives uses the cup to grab the ice instead of the sanitized scoop, which is disgusting considering his hand was on the cup and now contaminated the other ice, and then gave me normal cherry sugar coke. I ask him where the straws are at, and without looking up or gesturing, he grunts "over there". I look arournd, find the straws and sit down. 20 minutes pass and my order still doesn't come up. I go ask whats wrong and the manager is their and apologizes to me, she was the only person there who was friendly and helpful. She tells the guy to grab my food and she walks into the back. He hands me my food and forgot to give me half my order. When he hands me the rest of my order, i ask for honey mustard sauce and he says sure, grabs a ranch puts it on top of my fries, having his hands touching my food again. Maybe its just me, but I really dont like strangers touching my food, being rude...