Action Smog Check - Star Station — Local services in Santa Rosa

When I showed up to this place, I didn't see anyone at the front desk. After waiting around for a few minutes, I decided to check the separate waiting room. The only employee was hiding in the waiting room eating his lunch. I don't have a problem waiting until his lunch break is over, but he should have put up a sign or ate lunch at the front desk so that he could have informed customers that he was on his lunch break. Had I not checked the waiting room, I would have been waiting around for 20+ minutes with no idea what was going on. This employee was either having a bad day or he really hates his job. His attitude was incredibly unfriendly. When he asked if I had my renewal notice and I told him that I did not, he acted super annoyed with the situation. He was able to do the smog test without it so I don't know what the deal was. I found a coupon on the website which I had emailed to me. The employee told me I had to have a printed copy of the coupon. The coupon said it must be presented when I had my smog done. It was not clear that it had to be a printed copy, I assumed that showing a picture of the coupon would be sufficient (which works at most other places). The employee, who also seemed annoyed by this, ended up giving me the discount anyways. That is the only reason I am giving this place 2 stars instead of 1. I'm surprised at my experience with this business considering the other good reviews. The employee I dealt with made the experience unpleasant and...

Sometime in late 2019 or early 2020 I was honestly going to delete my favorable review below or downgrade it severely. The guy I thought so highly of had sold the business, and frankly the people he sold it to were terrible. However some months ago I stopped by and found it had been sold again. The new owner/operator is awesome, and not some disinterested employee. He is fully aware he has lost both business and long time customers (like me) due to the actions and attitude of the previous owner. He is very eager to turn this around and he certainly has with me. I was failing emissions on one of my cars and he was willing to talk to me at length about what might be some possible causes. I will now be happily returning for all my emissions check needs. So if like me you had a bad experience previously it would behoove you to give them another try now that service and reputation are once again important.

Been coming here for years. If you have a performance or otherwise lowered car, this is the place to go. Rolling road is buried in the floor so no ramps to worry about. And the owner, who owns a couple performance cars himself, totally "gets it". This is your baby and he will...

benito the owner of action smog is the only guy i go to now, hes done about 10 cars of mine. after a bad experiences at another shop i found benito. super nice guy passes me and has better equipment than most with no hiccups like the last shop who had computer equipment that didnt work and left my car all day there to not even call me to tell me they couldn’t smog my car. Nice clean shop and no matter how busy action gets me in and out in less than an hr 💪 guess thats why they are action baby! btw what smog shop owner has a durango hellcat...